[AE-380] | Sr. Director, ITSM/Platforms (ServiceNow)

[AE-380] | Sr. Director, ITSM/Platforms (ServiceNow)

30 may

30 may



We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!

Learn more about Unisys and our key solution offerings:Unisys, Stealth™, CloudForte®, InteliServe™

What success looks like in this role:

Responsible for the Strategic Vendor relationship with ServiceNow which is integral to many key accounts and fundamental to a number of our tools and platforms.

- Able to support sales/ Pursuit to help ensure that we are Able to leverage our Strategic relationship to win deals.

- Ability to deal with operational issues in the implementation of contractual issue around the deployment of ServiceNow.

- Ability to set global technical standards to maintain the integrity of this platform within Unisys.

- Ability to lead a global team and support clients around the globe

You will be successful in this role if you have:

- ServiceNow Experience

- Experience leading global teams (135+ team members)

- ITIL Awareness and SM background

- Strong leadership and communication skills required

- Attention to details and strong organization skills

- Great client focus and customer service

- Adaptability and dealing with competing corporate priorities

- Excellent analytical skills

- Strong ability to build relationship

- Experience of strategic Vendor Management (ServiceNow) and the ability to manage this relationship 

- Strong negotiation skills

- Led ServiceNow teams – someone who has taken on this responsibility previously/currently with our competitors.

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