Learning & Development Manager - (Z603)

Learning & Development Manager - (Z603)

01 may
Mandarin Oriental Hotel

01 may

Mandarin Oriental Hotel


Learning & Development Manager

Apply now Position: Learning & Development Manager (Full time #534562)

Property / Office: Mandarin Oriental, Santiago

Location: Santiago, Chile

It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel’s learning and development, being pro-active, creative and results driven, focusing on delighting our guests and colleagues.

The Learning & Development Manager is responsible for, but not limited to, the overall Hotel Learning & Development: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee.

The Learning & Development Manager will report directly to the Director of Human Resources.

Duties and Supporting Responsibilities

- Communicating and maintaining the following Mandarin Oriental Hotel Group’s Learning & Development Standards along with the Executive Committee, Resident Manager and General Manager MOve In OrientationDepartmental TrainingOff-Job/Classroom Training ProgramsSupervisory/Management L&DManaging; L&D; for the HotelL&D; Administration and Resources

- Planning, implementing and reviewing learning and development for the hotel and individual departments

- Designing, delivering and/or arranging training programs to address specific training needs (compliance, essentials, corrective, developmental)

- Creating overall hotel L&D; strategic plan and supporting department heads in creating the department strategic plans

- Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success,

MOve Up and any new training programs as provided by Corporate Learning & Development

- Managing internal and external training documentation within the property

- Reporting on status of training for each colleague within the hotel

- Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel

- Controlling training expenses and managing expenditures to meet the property’s needs while remaining within budget guidelines

- Coordinating outside training requirements

- Supporting the Managing Performance & Development process for all colleagues

- Assisting with succession planning for all colleagues

- Participating in Corporate initiatives, such as yearly conferences

- Assisting with other Human Resources functions as needed


- Must have at least 4 years of experience in Learning and Development desirable in Luxury Brand Hotels

- Experience in multinational Companies

- Must have an advance level of English

Advertised: 02 Apr 2023 Pacific SA Standard Time

Applications close: 31 May 2023 Pacific SA Standard Time

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