01 may
Mandarin Oriental Hotel
Santiago
Learning & Development Manager
Apply now Position: Learning & Development Manager (Full time #534562)
Property / Office: Mandarin Oriental, Santiago
Location: Santiago, Chile
It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel’s learning and development, being pro-active, creative and results driven, focusing on delighting our guests and colleagues.
The Learning & Development Manager is responsible for, but not limited to, the overall Hotel Learning & Development: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee.
The Learning & Development Manager will report directly to the Director of Human Resources.
Duties and Supporting Responsibilities
- Communicating and maintaining the following Mandarin Oriental Hotel Group’s Learning & Development Standards along with the Executive Committee, Resident Manager and General Manager MOve In OrientationDepartmental TrainingOff-Job/Classroom Training ProgramsSupervisory/Management L&DManaging; L&D; for the HotelL&D; Administration and Resources
- Planning, implementing and reviewing learning and development for the hotel and individual departments
- Designing, delivering and/or arranging training programs to address specific training needs (compliance, essentials, corrective, developmental)
- Creating overall hotel L&D; strategic plan and supporting department heads in creating the department strategic plans
- Maximizing learning by providing a creative, fun and exciting environment in delivering trainings such as: MOve In orientation, On-Job Training, Group Training Techniques program, Interviewing for Success, Presenting for Success,
MOve Up and any new training programs as provided by Corporate Learning & Development
- Managing internal and external training documentation within the property
- Reporting on status of training for each colleague within the hotel
- Supporting all efforts to enliven our Company’s Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel
- Controlling training expenses and managing expenditures to meet the property’s needs while remaining within budget guidelines
- Coordinating outside training requirements
- Supporting the Managing Performance & Development process for all colleagues
- Assisting with succession planning for all colleagues
- Participating in Corporate initiatives, such as yearly conferences
- Assisting with other Human Resources functions as needed
Requirements
- Must have at least 4 years of experience in Learning and Development desirable in Luxury Brand Hotels
- Experience in multinational Companies
- Must have an advance level of English
Advertised: 02 Apr 2023 Pacific SA Standard Time
Applications close: 31 May 2023 Pacific SA Standard Time
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