22 jul
Ibm
Santiago
Customer Success Manager Account Specialist - Entry Level RoleJoin to apply for the Customer Success Manager Account Specialist - Entry Level Role role at IBMContinue with Google Continue with GoogleCustomer Success Manager Account Specialist - Entry Level RoleJoin to apply for the Customer Success Manager Account Specialist - Entry Level Role role at IBMGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleIntroductionAs a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts.
Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.IntroductionAs a Customer Success Manager – Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts.
Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for their successful deployment.Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory.
Our sales environment is collaborative and experiential.
Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.Your Role And ResponsibilitiesWith deep business knowledge and technical skills, Customer Success Account Specialists are trusted advisors.
Credible and respected confidantes that clients depend on to ensure their Enterprise License Agreements and Cloud deployments are fully adopted, and driving the business value they were invested in to achieve.A natural at inspiring, influencing and motivating others, you'll work closely with colleagues and customers to identify compelling business use cases for expansion projects that lead to further investment.
Once bought into, you will build technically viable deployment roadmaps for the near- to long-term, collaborating with stakeholders to maximize their software licensing adoption and deliver exceptional value.Your Primary Responsibilities Will IncludeUnderstanding Client's Challenge and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of licensed software.C-Suite Stakeholder Relationship Building: Identify and nurture relationships with C-Suite stakeholders, encouraging them to act based on business requirements and the value provided by IBM's solutions.Facilitating Use-Case Exploration and Business Framing: Lead and facilitate use-case exploration and business framing workshops, create client value realization models,
including ROI and business value assessments.Customer Advisory Role: Actively work as the customer's trusted advisor throughout all phases of onboarding, deployment and renewal, which includes executive briefings and health status checks.Required Technical And Professional ExpertiseHigh Energy, Resilience, and Initiative: Demonstrated high levels of energy, resilience, initiative, and commitment to lead yourself and others through ambiguity to consistently deliver client value.ROI and Value Communication: Proven experience in creating and communicating ROIs, client value assessments and executive business reviews based on enterprise software implementation and delivery.Exceptional Networking Skills:
With a verifiable record of influencing the c-suite throughout the closure and post-closure adoption of complex technology/software sales cycles (involving deals worth multi-millions).Effective Communication and Relationship Building: Demonstrable success in communication and relationship development at all levels, from engineers to CIOs, with excellence and comfort in navigating healthy debates that lead to sound decisions.Problem-Solving and Solution Presentation: Proficiency in navigating data, people, and processes to find answers and present solutions that compel further client investment and expanded adoption of provided solutions.Preferred Technical And Professional ExperienceFamiliarity with IBM's Security Product Portfolio: Prior experience working with any of IBM's Security products and services (training covering IBM's product suite will be provided).Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at IBM by 2xSign in to set job alerts for "Customer Success Manager" roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleSantiago, Santiago Metropolitan Region, Chile 4 weeks agoSantiago, Santiago Metropolitan Region, Chile $2,700 - $4,000 1 month agoSantiago, Santiago Metropolitan Region, Chile $2,700 - $4,000 1 month agoCustomer Success Manager - LATAM (remote)Santiago, Santiago Metropolitan Region, Chile 2 weeks agoSantiago, Santiago Metropolitan Region, Chile $800 - $1,300 1 month agoLas Condes, Santiago Metropolitan Region, Chile 2 weeks agoCustomer Success Manager (Podcast Company)Santiago, Santiago Metropolitan Region, Chile$800.00-$1,300.001 month agoSenior Customer Success Manager (Podcasts)Customer Success Manager Account Specialist - Entry Level RoleLas Condes, Santiago Metropolitan Region, Chile 2 weeks agoSenior Manager, Customer Solutions ManagerCommunity Manager & Customer Service (junior)Customer Success Representative - Remote Work | REF#245579Santiago, Santiago Metropolitan Region, Chile 1 month agoSantiago, Santiago Metropolitan Region, Chile 12 hours agoLas Condes, Santiago Metropolitan Region, Chile 8 hours agoSantiago, Santiago Metropolitan Region, Chile$1,500.00-$1,500.002 weeks agoLas Condes, Santiago Metropolitan Region, Chile 8 hours agoSantiago, Santiago Metropolitan Region, Chile 1 month agoSantiago, Santiago Metropolitan Region,
Chile 1 month agoSantiago, Santiago Metropolitan Region, Chile 3 weeks agoWe're unlocking community knowledge in a new way.
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