24 jul
Topsort
Santiago
About This Role
We're looking for a highly skilled and experienced Customer Success Manager to join our team in LATAM. As a key member of our customer-facing team, you will be responsible for ensuring our agency and brand clients achieve maximum value from our platform.
Key Responsibilities
- Client Onboarding & Adoption: Lead the smooth onboarding process for new clients, ensuring they quickly understand and fully adopt our platform's capabilities.
- Relationship Management: Build and nurture strong, trusted relationships with key client stakeholders, acting as their primary point of contact and dedicated advocate within our organization.
- Performance Optimization: Proactively monitor client campaign performance,
identify areas for improvement, and provide data-driven recommendations for optimization to help clients achieve their business objectives.
- Strategic Business Reviews: Conduct regular business reviews with clients to showcase the value we deliver, discuss performance trends, address challenges, and align on future strategies and goals.
- Retention & Expansion: Drive client retention by continuously demonstrating our platform's value. Identify upsell and cross-sell opportunities within existing accounts and collaborate closely with our Sales Team to facilitate these expansions.
What We're Looking For
- 3-5+ years of experience in Customer Success, Account Management, or a similar client-facing role within B2B SaaS, ad-tech, or retail media.
- Strong analytical skills with the ability to interpret campaign performance data, identify trends, and provide actionable insights.
- Exceptional communication, presentation, and interpersonal skills, capable of building rapport and trust with diverse client profiles.
- Proficiency in CRM software (e.g., HubSpot)
and comfortable with analytics platforms.
- Fluent in Spanish and English (written and spoken). Portuguese is a strong plus.
- Highly proactive, organized, and client-focused, with a proven ability to manage multiple accounts simultaneously.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.