(DRD780) - Technical Customer Delivery Project Manager

(DRD780) - Technical Customer Delivery Project Manager

Technical Customer Delivery Project Manager

Technical Customer Delivery Project Manager

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International Recruitment and Selection Specialist

About the Company: MSI Americas is a multinational with presence in 14 countries throughout America, trajectory in the Telecommunications & IT sector and the best work team, we believe in offering services and products that allow the humanized use of technology connecting it with society.

We are looking for a Technical Customer Delivery Project Manager to join our team.

Meet the Team

• The Customer Experience Team provides solutions,



supervises implementations, and empowers customers to achieve self-sufficiency using industry-leading Cisco software products.

• As a Technical Customer Delivery Project Manager, you will report directly to CX Delivery leader within the Customer Experience Delivery Team.

• Your main responsibility is to delight our customers by applying a mix of project management techniques (e.g., Agile, DevOps, and PMP) that resonate with them and ensure a personalized, proactive, and predictive experience.

• Your goal is to help our customers improve the value of their technology investments while building trust and positive relationships.

• You shall work with international stake holders of Cisco as all the project revenue will be landing in Australia.

• 5+ years of technical product or program management experience

• 5+ years of Technical understanding of collaboration, security, and networking architectures, including technologies such as Firepower, ISE, Stealthwatch, Catalyst, Nexus, DNAC, Wireless, and UCS





• 5+ Years Strong organizational skills and a track record of timely project delivery as well as excellent communication, team leadership, problem-solving, and data analysis skills to drive decisions

• 7+ years of experience working directly with technical teams

• 3+ years of customer-facing experience as well as experience with performance metrics, a customer-focused mindset, adaptability to fast-paced environments, and effective collaboration are essential

• 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk management, and critical path management

• Experience handling projects across cross-functional teams, building balanced processes, and coordinating release schedules

• Experience defining KPIs/SLAs used to drive multimillion-dollar businesses and reporting to senior leadership

• Innovative, with strong facilitation,



negotiation, and executive stakeholder leadership skills

• Expertise in software lifecycle management, requirements gathering, and outstanding communication is required

• Willingness to work during early hours and late hours (in lieu of daytime hours) to catch up with ANZ based HQ folks.

• Good sense of Revenue Recgonition of projects and Cost Cross-Charging mechanisms.

Seniority level

- Seniority level

Associate

Employment type

- Employment type

Full-time

Job function

- Job function

Engineering, Project Management, and Consulting
- Industries

Technology, Information and Internet, Telecommunications, and IT Services and IT Consulting

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