IA Operations Executive - DT-431

IA Operations Executive - DT-431

IA Operations Executive

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:





- Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch
- Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey
- Build and configure AI assistants using internal tools, based on client needs and business logic
- Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience
- Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress
- Deliver the first version of the AI promptly and ensure it meets quality standards before going live
- Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks
- Provide initial training and resources to help clients test and understand their AI agent.

Requirements
- Proven experience in Customer Experience, Onboarding, or Technical Support roles




- Ability to analyze client needs and translate them into technical configurations
- Experience creating and managing JSONs, and understanding of structured logic flows
- Familiarity with automation tools like Zapier is a plus
- Strong organizational skills, with the ability to manage multiple onboarding projects in parallel
- Team player who can collaborate across departments and adapt to dynamic environments
- A strong passion for technology, innovation, and artificial intelligence
- Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits
- Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
- OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
- Paid Time Off:



Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
- Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like

Seniority level

- Seniority level

Associate

Employment type

- Employment type

Full-time

Job function

- Job function

Customer Service
- Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Darwin AI by 2x

Get notified about new Operations Executive jobs in Santiago, Santiago Metropolitan Region, Chile.

Deputy General Manager of Operations (w/Chinese)

Santiago, Santiago Metropolitan Region, Chile $100,000.00-$150,000.00 1 month ago

Deputy General Manager of Operations (w/Chinese)

Santiago Metropolitan Region, Chile $100,000.00-$150,000.00 1 month ago

Santiago, Santiago Metropolitan Region,



Chile 2 weeks ago

Santiago, Santiago Metropolitan Region, Chile 3 weeks ago

Recruitment Coordinator – High-Volume Talent Operations

Santiago, Santiago Metropolitan Region, Chile $400.00-$500.00 1 month ago

Senior Operations Manager - Direct Reliability

Recruitment Coordinator – Screening & Pipeline Operations

Santiago, Santiago Metropolitan Region, Chile $400.00-$500.00 1 month ago

Media Buyer & Ad Operations Success Manager (Remote)

Santiago, Santiago Metropolitan Region, Chile 2 weeks ago

Santiago, Santiago Metropolitan Region, Chile 3 weeks ago

Data Center Operations Manager, Data Center Operations

Cluster Operations Leader, DCO Cluster Manager

Santiago, Santiago Metropolitan Region, Chile $3,000.00-$3,500.00 1 month ago

Operations & Growth Coordinator (Chile) (Remote)

Santiago, Santiago Metropolitan Region,



Chile 1 month ago

Santiago, Santiago Metropolitan Region, Chile 2 weeks ago

Talent Operations Coordinator – High-Volume Recruiting Support

Santiago, Santiago Metropolitan Region, Chile $500.00-$650.00 1 month ago

Santiago, Santiago Metropolitan Region, Chile $600.00-$800.00 1 month ago

Remote Administrative Assistant – Operations & Research Support

Santiago, Santiago Metropolitan Region, Chile $600.00-$800.00 1 month ago

Associate Project Manager LatAm, Operations (Hybrid)

Santiago, Santiago Metropolitan Region, Chile $600.00-$800.00 1 month ago

Santiago, Santiago Metropolitan Region, Chile 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.cl/empleo/58244669/operations-executive-dt-431-santiago/?utm_source=html