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PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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The PagerDuty Professional Services team is focused on enabling customers to effectively leverage the PagerDuty platform to achieve their business goals. We partner with our customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

The Technical Account Manager is the primary technical advisor to assigned customers for all things Digital Operations. The role is a revenue-generating position that is part of the Professional Services team. They possess a deep understanding of the PagerDuty platform as a technical solution and how it fits within the larger Digital Operations workspace.

**Responsibilities**:

- Lead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes,



and operations within and outside of PagerDuty
- Develop custom PagerDuty architectural and integration designs that support customers’ business and technology initiatives while taking into account complexities and customizations in large, enterprise customer environments
- Translate architectural and integration designs into strategic implementation project plans and assist in the execution of defined project plans
- Consult on designs of custom integrations using the product, API, and best practice knowledge
- Answer and triage technical questions as a customer’s primary technical point of contact
- Lead technical conversations to influence and improve product adoption while advocating general digital operations best practices
- Own and increase product adoption metrics across multiple enterprise customers at the same time
- Collaborate with Customer Success Managers as the assigned primary technical c

Postúlate en Kit Empleo: kitempleo.cl/empleo/18u29x

📌 Technical Account Manager (Santiago)
🏢 PagerDuty
📍 Santiago