Postúlate en Kit Empleo: kitempleo.cl/empleo/18u5ln

locations- Santiago, Chile- time type- Full time- posted on- Posted Today- job requisition id- JR109446
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Responsible for leading the development, growth, and sustainability of strategic accounts within the Retail segment, acting as a senior advisor and trusted partner to customers.



This role requires a highly experienced sales executive with strong consultative capabilities, a results-driven mindset, expertise in complex negotiations, and the ability to build long-term relationships that elevate Genesys’ value in the market.
- Key Responsibilities:

- Lead the commercial strategy and executive relationship with key retail accounts, identifying opportunities for growth, expansion, and adoption of our Customer Experience (CX) and AI solutions.
- Serve as the primary point of contact between Genesys and the customer—both in person and virtually—ensuring excellence in delivery, customer satisfaction, and long-term vision alignment.
- Deeply understand the retail business—operations, competitive challenges, omnichannel dynamics, operational efficiency, customer journeys, emerging technologies—and translate this knowledge into value propositions aligned with Genesys’ strategy.
- Develop and implem

Postúlate en Kit Empleo: kitempleo.cl/empleo/18u5ln

📌 Account Director, Strategic (Santiago)
🏢 Genesys
📍 Santiago