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Role Overview

We’re looking for a Customer Success Executive to own a portfolio of smaller, globally distributed accounts, with a strong focus on retention and renewals.n

This role is responsible for ensuring customers remain engaged, supported, and positioned to renew. You will manage a growing, primarily tech-touch portfolio, combining structured outreach with targeted human engagement at key moments in the customer lifecycle.

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Strong written and spoken English is essential, as you will be working with international customers.

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Over time, there is an opportunity to help shape and evolve our tech-touch strategy, improving how we scale Customer Success across lower-touch segments.

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Key Responsibilities

- Manage a portfolio of smaller, primarily tech-touch accounts globally
- Own the end-to-end renewal process for assigned accounts
- Drive proactive renewal conversations and secure on-time renewals
- Monitor account health, usage, and engagement signals
- Execute structured outreach campaigns to drive engagement and reduce churn
- Identify churn risks early and implement retention plans
- Maintain accurate forecasting and renewal tracking
- Collaborate with Sales, Support,



and Project Management where required
- Contribute ideas to improve automation, lifecycle touchpoints, and tech-touch strategy over time

What Success Looks Like

- Strong renewal rate across assigned portfolio
- Low churn within tech-touch segment
- High renewal hygiene (early engagement, no surprises)
- Clear visibility on risks and mitigation plans
- Increasingly scalable and structured tech-touch motions

Submit the English version of your resume

Skills & Experience

Essential

- 2+ years’ experience in Customer Success, Account Management, Business Development or similar client-facing roles
- Proven experience owning or supporting renewals - Confident running renewal conversations and handling objections
- Strong written and spoken English (general-facing role)
- Highly organised with strong attention to detail
- Proactive communicator

Desirable

- Experience in service-led or professional services environments
- Exposure to tech-touch / lifecycle / automated CS programs
- Experience using Customer Success Platforms (ideally Gainsight)

Postúlate en Kit Empleo: kitempleo.cl/empleo/194ml2

📌 Customer Success Executive (Santiago)
🏢 Techspert
📍 Santiago