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Overview Careers Job Openings Client Services Associate

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Client Services Associate Share

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About the Role The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention.

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Reporting Line: Head of Client Services

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Location: Remote

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Responsibilities

- Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs
- Provide excellent customer support by identifying customers’ needs and solving tasks with an individual approach
- Liaise with internal teams to find solutions to more complex inquiries
- Navigate inquiries to the relevant departments when necessary
- Maintain a sound knowledge of our product and industry
- Maintain a positive image of our company
- Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation
- Regularly communicate feedback and suggestions with your line manager

Qualifications

- Financial markets and industry knowledge
- Previous experience in a brokerage/investment company
- Fluency in written and spoken English at a professional level
- Strong client-focus service skills
- Understanding of basic technical principles
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Comfortable working in a fast-paced environment
- Ability to multitask effectively
- Comfortable with working shifts
- Previous experience with tools like Intercom,



Atlassian

Personality / Mindset

- Integrity & loyalty
- Team player with advanced communication and collaboration skills
- A hands-on, can-do attitude - always looking for solutions and thinking out of the box
- Capability to work and succeed in the fast pace and ever-changing environment

We Offer

- Corporate benefits (choose your preferred options)
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Opportunity to network and connect in the Corporate Events
- Global career opportunities

Note: Benefits/perks varies depending on the nature of your employment with the company and the country where you work

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Competitive salary & performance-based bonus programs

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Corporate benefits (choose your preferred options)

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Integral career opportunities

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Ongoing education & training programs

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Opportunity to network and connect in the Corporate Events

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Truly inspiring culture, pleasant and informal work environment

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Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work

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Your Journey Starts Here First name

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Last name

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E-mail

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Locations

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Cyprus EXT LTD is incorporated as a Limited Liability Company under Cyprus law,



with the registration number HE . EXT LTD is authorised to provide the Investment Services by CySEC.

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License

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No.: 165/12. EXT LTD is deemed authorised and regulated by the Financial Conduct Authority (FRN: ). Details of the Financial Services Contracts Regime, which allows EEA-based firms to operate in the UK for a limited period to carry on activities which are necessary for the performance of pre-existing contracts, are available on the Financial Conduct Authority’s website.

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EXANTE website

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GDPR Compliance

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EXANTE is a broker for professionals. Direct access to over 50 financial markets through one account.

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Any information contained on this website is provided to you for informational purposes only and should not be regarded as an offer or solicitation of an offer to buy or sell any investments or related services that may be referenced here.

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Investing in certain instruments, including stocks, options, futures, foreign currencies, and bonds involve a high level of risk. Trading on margin comes with substantial risk as well. You must be aware of these risks before opening an account to trade. The income you may get from online investing may go down as well as up.

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Dear Clients and Visitors! Since there is an abundance of fraud activity on the Internet (aiming to abuse the brand name and logo of EXANTE and other reputable investment companies) please make sure you match any mention of EXANTE with our legal name (EXT, XNT, etc.) Any other entities have no right to use the EXANTE logo as part of their branding. If you witness any unauthorised

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📌 Client Services Associate (Arica)
🏢 EXANTE
📍 Arica