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Operations Systems Admin

This role designs and implements systems that seamlessly support both human agents and digital workers, ensuring operational efficiency and long-term scalability. The ideal candidate balances forward‑looking architecture with pragmatic, cost‑effective execution, building the foundation for how work happens across Operations. Ultimately, this role ensures that every worker, human or digital, has the right tools, access, and systems at the right time.

Responsibilities

- Own day‑to‑day user provisioning, deprovisioning, and role changes across the Operations tooling ecosystem, ensuring timely and compliant access for both FTE and BPO users.
- Manage credentialing workflows end‑to‑end, validating requests for completeness, proper approvals, and policy alignment.
- Act as the primary point of contact for tooling access requests submitted through the internal Jira queue.
- Triage and resolve low‑complexity Tools & Systems tickets; elevate high‑impact or system‑wide issues promptly to the appropriate teams.
- Maintain accurate access records, license inventories, and role mappings to support internal audits, cost management, and security reviews.
- Partner with IT to coordinate SSO/Okta provisioning and ensure adherence to least‑privilege access standards.
- Execute and track onboarding/offboarding processes for all users across Salesforce, Zendesk, Assembled, MaestroQA, Lessonly, Sprout, Autotab, and Talkdesk.
- Support incident response by documenting and escalating P1/P0 tooling incidents through defined operational channels.
- Identify inefficiencies or gaps in provisioning and access processes, propose improvements, and contribute to standard operating procedures.
- Participate in scheduled access reviews, internal audits, and data handling assessments involving PII.
- Maintain operational discipline and consistency across all tooling workflows in alignment with CX Operations and WFM policies.

Qualifications Required

- 2-4 years of experience in Operations,



IT support, or Customer Experience tooling environments.
- Familiarity with SaaS administration concepts – especially user provisioning, role management, and access control.
- Working knowledge of SSO/identity platforms (Okta, Google Workspace, etc.).
- Strong organizational and documentation skills; ability to manage multiple tooling requests concurrently.
- Experience handling confidential or PII data securely and in compliance with company standards.
- English proficiency (written and verbal) sufficient to collaborate in a general environment.
- Detail‑oriented, process‑driven mindset with a focus on accuracy and accountability.
- An A‑player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Preferred / Nice‑to‑Have

- Experience with CRM or CX platforms such as Salesforce, Zendesk, Assembled, MaestroQA, or Talkdesk.
- Exposure to automation tools or scripts (e.g., Workato, Zapier, simple Python/Google Apps Script).
- Experience working with distributed or BPO workforces.
- Prior experience contributing to process documentation or internal tooling playbooks.
- Strong collaboration skills and comfort working in cross‑functional operational environments.

Pay Transparency Disclosure

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.



If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

On‑target Earnings OR Base Salary range (Santiago, Chile)

$27,200,000 – $32,000,000 CLP

What You Get

- A collaborative and fast‑moving environment
- Be part of an international company based in the United States
- Learning and development reimbursement allowance
- Competitive compensation and opportunity for professional and personal advancement
- 100% medical, dental, and vision coverage for employees and dependents
- Additional vacation benefits of 5 extra days and flexibility to take time off

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In‑office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non‑tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

- Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., or ).

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1a2nq3

📌 Systems Admin (Chile)
🏢 Tessera Data
📍 Chile