Postúlate en Kit Empleo: kitempleo.cl/empleo/1abg05

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a general scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

At Volvo Trucks & Buses Chile, you will lead the strategic and operational development of the dealer network, ensuring alignment with corporate guidelines while driving sustainable business growth and service excellence.

You Will

- Lead the performance and development of the dealer network, ensuring operational efficiency and a strong customer experience
- Drive dealer network expansion and territorial coverage strategy, evaluating business opportunities and investment viability
- Monitor performance through KPIs, defining and executing action plans to improve results, quality, and customer satisfaction
- Ensure standardization of aftersales processes and promote a strong culture of continuous improvement across the dealer network
- Provide guidance, training, and support on processes, tools, and IT systems to strengthen operational consistency
- Manage investments in infrastructure, facilities, and operational capabilities, ensuring readiness for current and future business needs
- Coordinate local readiness for new product launches in aftersales
- Act as the key link between the factory and the dealer network, ensuring proper implementation of corporate policies and standards
- Lead the operational excellence agenda across the dealer network,



with strong focus on efficiency, safety, and sustainability
- Guide the company in the VPS (Volvo Performance System) journey, driving cultural transformation, increasing organizational maturity, and embedding a continuous improvement mindset

This role requires a balance of strategic vision and hands-on leadership, with a strong focus on execution and customer value.

Your Future Team

You will report directly to the Aftermarket and Branches Director and work closely with cross-functional teams, dealer leaders, and external partners to strengthen network performance and deliver outstanding customer service across Chile.

Who are you?

- Bachelor's degree in Business, Commercial Engineering, Industrial Engineering, or related field
- Solid experience in similar roles or managing multi-site operations / branch networks
- Strong understanding of aftersales operations, performance management, and continuous improvement (LEAN/VPS mindset)
- Experience in network development, expansion, and investment evaluation is a plus
- Advanced Spanish and English skills
- Intermediate to advanced Microsoft Office skills
- Automotive or related industry experience is a plus

You Bring

- Strong leadership and stakeholder management skills
- A hands-on, execution-driven mindset
- Excellent communication and ability to influence across different levels
- Customer focus and passion for service excellence
- High standards on safety, quality, and sustainability

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1abg05

📌 Dealer Support Manager (Chile)
🏢 Volvo Trucks
📍 Chile