Postúlate en Kit Empleo: kitempleo.cl/empleo/1ac3z4

Level 2 Technical Support (German) – Remote (Medical App Project)

Deadline: April 22, 2026

Start: May 2026 (1st–2nd week)

Contract: Freelance | Remote: 100%

Languages: German (C2/native) + English

About the Role

TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.

This is a hybrid L1 + L2 role:

- Handle user support (calls & tickets)
- Investigate and resolve technical issues

You'll act as a bridge between users and engineering teams.

Responsibilities

L1 – Customer Support

- Inbound calls (users/patients)
- Onboarding, navigation, basic troubleshooting
- Real-time support & clear communication
- Case documentation in Zendesk

L2 – Technical Support

- Investigate escalations & replicate issues
- Analyze logs/API behavior
- Identify root cause
- Escalate to L3 with clear documentation
- Follow up & identify recurring issues

Profile

- Native German + strong English
- 1–3 years in technical/customer support (L2 preferred)




- Strong troubleshooting & analytical skills
- Basic APIs/logs/backend understanding
- Experience with admin tools & inbound calls
- Clear communicator with customer focus

Tools: Zendesk (mandatory), Five9/CRM (plus)

Schedule

- 08:00–17:00 (CEST)
- 4 hours per day
- Flexibility required

Compensation & Training

- €15/hour (production + training)
- Training duration: ~2–2.5 weeks (May 2026)

Technical Requirements

- Stable wired internet
- 8GB RAM, 1.8GHz CPU, 10GB free storage
- 1920x1080 screen preferred
- Wired USB headset
- Windows 11+ or macOS 14+

Why Join Talent World Group

- Fully remote, adaptable setup
- Freelance cooperation agreement
- Stable, long-term collaboration
- Paid training
- Growth into English projects or broader CSR roles
- Supportive international team

Required Skill Profession

Computer Occupations

Postúlate en Kit Empleo: kitempleo.cl/empleo/1ac3z4

📌 German Technical support (Hualpén)
🏢 Confidential
📍 Hualpén