Postúlate en Kit Empleo: kitempleo.cl/empleo/1ac4ky

What You Will Do

- Partner with Sales and customers across SOLA to design AI-powered CX strategies and solutions
- Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
- Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
- Deliver compelling demos and presentations tailored to both business and technical stakeholders
- Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
- Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
- Build business cases clearly linked to ROI, operational efficiency, and customer loyalty
- Support RFx processes with strong technical and strategic positioning
- Collaborate with partners to drive innovation and adoption of AI-driven solutions
- Act as a trusted advisor throughout the sales cycle

What We’re Looking For

- Proven experience in pre-sales, solutions consulting, or solution architecture
- Strong understanding of CX, CCaaS, and customer journey orchestration
- Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)
- Solid knowledge of cloud architectures, APIs, and integrations




- Ability to translate technology into business value and strategic impact
- Experience engaging with enterprise clients and C-level stakeholders
- Strong communication, storytelling, and influencing skills
- Intermediate to advanced English (preferred)
- Experience in South Latin America (SOLA) markets is highly valued

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24–48 hours.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1ac4ky

📌 Senior Solution Consultant (Chile)
🏢 Genesys
📍 Chile