Postúlate en Kit Empleo: kitempleo.cl/empleo/1ad4zj

Building the Future of Crypto Our Krakenites are a world‑class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different? Kraken is a mission‑focused company rooted in crypto values.

As a Krakenite, you’ll join us on our mission to accelerate the general adoption of crypto, enabling everyone to achieve financial freedom and inclusion.

For over a decade, Kraken’s focus on mission and crypto ethos has attracted the most talented experts in the world.

Role Overview As a fully remote team member, you will play a key role in delivering a world‑class, 6‑star experience to new clients during their early journey with Kraken.

You will ensure every client feels supported from day one during onboarding, handling KYC verification, responding to inquiries, and maintaining compliance with regulatory standards.

Responsibilities Manage client onboarding and verification activities, including review and validation of KYC documentation via Admin and Zendesk,



and handling funding and general client inquiries via email and live chat.

Review, verify, and validate client‑submitted documents to ensure accuracy, validity, and compliance with regulatory and internal standards.

Support remediation initiatives by guiding existing clients through document resubmission and re‑verification processes.

Identify and escalate potential risks or suspicious documentation to the appropriate compliance, fraud, and risk management teams.

Address client inquiries related to application status, account upgrades, and verification requirements, ensuring clear and timely communication.

Assist clients with fiat funding and withdrawal processes, ensuring transactions are completed smoothly and in compliance with internal controls.

Manage general account inquiries, providing accurate information and proactive assistance to enhance client satisfaction.

Communicate relevant marketing initiatives

Postúlate en Kit Empleo: kitempleo.cl/empleo/1ad4zj

📌 Client Engagement Specialist, CXF (San Pedro de la Paz) (Chile)
🏢 Kraken
📍 Chile