Postúlate en Kit Empleo: kitempleo.cl/empleo/1cna8m

About the role

The PiMS Coordinator role is designed to simplify the transition for active accounts moving between Practice Information Management Systems (PiMS) across PetDesk products. This position operates with a dual focus: acting as the lead technical liaison to unify the end‑to‑end switch cycle—thereby lowering internal friction and downtime—and assisting customers with integration adjustments and account reconfigurations. By consolidating technical execution and accountability, the Coordinator facilitates a more seamless, well‑informed, and efficient transition for PetDesk clients during these vital software shifts.

Contract details: This is a 100% remote contract position based in Latin America (including Central America) with availability aligned to North American business hours. Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.

Tasks
- Consolidate ownership of the entire PiMS switch cycle for customers,



acting as the single point of contact for technical switches.
- Manage technical coordination within internal systems and lead the submission and monitoring of Zendesk and JIRA tickets.
- Proactively communicate upcoming PiMS‑specific changes and technical requirements to customers throughout the transition.
- Execute post‑switch validation and data integrity checks to ensure full system functionality and seamless transition for the customer.
- Maintain clear accountability for the entire process, from initial ticket creation to final sync and status updates.
- Partner cross‑departmentally with Product, Support, Customer Success, and other teams to troubleshoot technical challenges.
- Create and maintain comprehensive documentation of switch procedures, best practices, and common troubleshooting steps for internal reference.

Requirements
- 1+ years of experience in a highly technical Customer Success, Implementation, or Tech

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cna8m

📌 PiMS Coordinator (Santiago)
🏢 PetDesk
📍 Santiago