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Job Overview

Plan A Technologies is looking for an ITSM Specialist to lead the evolution of our configuration management ecosystem. The adecuado candidate is a hybrid expert: part technical engineer (Discovery, IRE, Scripting) and part strategic data governor (CSDM, ITIL, Data Quality). Your mission is to ensure our ServiceNow platform provides a "Single Source of Truth" that is accurate, automated, and aligned with business outcomes.

Please note: you must have at least 6+ years in IT Service Management (ITSM) with a heavy focus on Configuration Management and 4+ years of hands‑on technical experience in the ServiceNow platform to be considered for this role.

Job Responsibilities
- Drive the adoption and maturation of the Common Service Data Model (CSDM) framework across the organization.
- Design and maintain a lean, high‑performing CMDB table structure, managing class hierarchies (cmdb_ci, cmdb_rel_ci) while strictly preventing class sprawl.
- Define Business Service and Application Service modeling standards to support ITOM and ITSM visibility.
- IRE Mastery:



Configure and maintain the Identification and Reconciliation Engine (IRE) to ensure data integrity from multiple sources (SCCM, AWS, Azure, Ardoq, etc.).
- Discovery & Mapping: Oversee Horizontal and Cloud Discovery patterns. Lead Service Mapping (Top-Down) initiatives to connect infrastructure to business value.
- Scripting: Develop Business Rules, Script Includes, and Flow Designer actions to automate CI lifecycle management and data cleanup.
- Own the CMDB Health Dashboard, enforcing strict metrics for Completeness, Compliance, Correctness, and Freshness.
- Implement Data Certification filters and Orphan CI rules to proactively manage data rot.
- Establish "Precedence Rules" to manage conflicting data from various integrations.
- Act as the primary advocate for ITIL Configuration Management best practices.
- Facilitate workshops with Business Service Owners and Technical Teams to define CI ownership and r

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📌 ITSM Specialist (Región Metropolitana)
🏢 Plan A technologies
📍 Región Metropolitana