Postúlate en Kit Empleo: kitempleo.cl/empleo/1cncgp

Regional Reservations Manager – Awasi Portfolio | Based in Santiago, Chile

At Awasi, we redefine luxury through highly personalized experiences, intimate lodges, and a deep connection to each destination. Every journey is crafted around the guest — and it all begins long before arrival.

We are looking for a Regional Reservations Manager to lead our Reservations function across the full Awasi portfolio. This is a strategic role that shapes the pre-arrival experience and ensures that every reservation reflects the level of care, precision, and personalization that defines our brand.

Our Role

As Regional Reservations Manager, you will lead the Central Reservations team and own the entire pre-arrival journey — from the first interaction to the guest’s arrival at our lodges. You will act as a key bridge between Sales, Operations, Guest Experience, and Lodges, ensuring seamless communication and flawless execution. This position is based in Santiago, Chile and requires availability to travel across Awasi destinations and flexibility to relocate.

Key Responsibilities





Strategic Leadership
- Lead and develop the Central Reservations team, fostering a culture of excellence, ownership, and attention to detail
- Define and implement standards, processes, and workflows across all properties
- Continuously optimize response times, efficiency, and service quality

Commercial Contribution
- Actively contribute to the achievement of sales targets
- Monitor performance across sales channels, with a strong focus on direct bookings
- Analyze reservation and conversion data, providing actionable insights to Sales, Marketing, and Revenue teams
- Support budget planning with demand and performance analysis

Reservations & Pre-Arrival Excellence
- Ensure all reservations are accurate, complete, and aligned with Awasi standards
- Oversee payment processes and compliance with commercial policies
- Guarantee the quality and integrity of guest information (preferences, special requests,

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cncgp

📌 Regional Reservations Manager (Santiago)
🏢 Awasi
📍 Santiago