Postúlate en Kit Empleo: kitempleo.cl/empleo/1cndw4

Position Overview:

We are seeking a highly organised and detail-oriented Branch Allocator to join our Service team. This role plays a critical part in ensuring the efficient coordination of field service operations through effective call allocation, system maintenance, and responsive communication.

Key Responsibilities
- Allocate service calls to Field Service Technicians in line with branch KPIs.
- Respond to communications from technicians promptly and effectively.
- Log customer breakdown requests received from Service Technicians, as well as external and internal customers.
- Schedule PMP requests from external and internal customers and allocate PMP calls in line with the branch procedures.
- Maintain Field Service Technician details, customer details, and all other related system information as required ensuring that they are all up to date.
- Monitor and manage the service bookings inbox ensuring all emails are responded to within required timeframes.

Skills and Experience




- Relevant industry experience is desirable.
- Strong attention to detail and a results-driven mindset.
- Sound analytical and problem-solving skills.
- Well-developed communication and interpersonal skills
- Demonstrated ability to operate as an effective team member.
- High-level organisational skills and the ability to balance multiple priorities.
- Advanced computing skills

Benefits

As a Crown employee you get to enjoy:
- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cndw4

📌 Branch Allocator (Lampa)
🏢 Crown Equipment
📍 Lampa