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JOB DESCRIPTION

Responsibilities:
- Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
- Attend and lead client engagement including recurring project status meetings
- Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline
- Use tracking tools and systems to document current status, issues, and risks for all active projects
- Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution
- When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios
- Serve as an effective point of escalation on behalf of client
- Attend meetings and training as required to continue development and product knowledge
- Mentor team members supporting similar products/disciplines




- Support roll-out of new or enhanced products and set-up of pilot clients
- Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements
- Adhere to all JPMorgan Chase department policy and procedures

Required Qualifications, background and skills
- Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.
- Coding, developer or product development skills preferred.
- Seasoned project management and problem-solving skills required.
- Client-facing experience preferred.
- Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messa

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📌 Payments Client Onboarding (Santiago)
🏢 JPMorganChase
📍 Santiago