Postúlate en Kit Empleo: kitempleo.cl/empleo/1cni71

Location: Santiago, Chile

Working Pattern: Remote

Sprout.ai are growing in LATAM, with our first dedicated hire in the region to support our growing customer base in Chile, Brazil and Mexico - this is your opportunity to help lead our efforts in a new region and shape our entry into a new market.

As our first Engagement Manager in LATAM, you will own customer outcomes across South and Central America, build local momentum, and operate as the region’s trusted post-sales leader.

You will be the primary partner for our LATAM customers during implementation, adoption, and ongoing growth. Your primary goals include run complex engagements end-to-end, translate business problems into delivery plans, protect and grow ARR, and build Sprout’s reputation in-market.

As the region’s first hire you’ll also help localise processes, hire or mentor future teammates, and feed market insights back into Product and GTM.

If you are experienced in delivering enterprise SaaS product, multi-lingual, and keen to lead a scale-up into the next phase of our journey, we want to hear from you.





Responsibilities:
- Own the relationship with Sprout Customers post-sale - your success will be contingent on the on-time delivery and successful ROI realisation of Sprout’s LATAM deliveries.
- End to end project delivery for enterprise customer engagements in LATAM, through onboarding, implementation, adoption and optimisation.
- Act as the single point of contact for customer stakeholders - build trust with C-suite, operations, technical teams, and business teams.
- Develop and execute Success Plans that map product value to measurable business outcomes (KPIs, timelines, adoption milestones).
- Drive adoption, change management and ROI realisation - run regular business reviews and executive update sessions.
- Manage risks and escalations proactively - ensure on-time, on-budget delivery while protecting gross margin.
- Customer Satisfaction - ensure positive NPS score with your customers and work

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cni71

📌 Engagement Manager, Latam (Santiago)
🏢 Sprout.ai
📍 Santiago