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- Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function.
- Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies.
- Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports.
- Manages the assignment of duties, responsibilities, and workstations to his/her staff.
- Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met
- Presents overtime needs to Housekeeping Director for final approval.
- Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements,



guest comments and other related details.
- Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc.
- Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction.
- Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries.
- Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously.
- Responsible for attending meetings, training activities, courses and all other work-related activities as needed.
- Responsible for Sanitation Logs, SQM Log

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📌 Assistant Housekeeping Manager (Región Metropolitana)
🏢 Royal Caribbean Group
📍 Región Metropolitana