Postúlate en Kit Empleo: kitempleo.cl/empleo/1cnuc9

CUSTOMER EXPERIENCE ANALYST

You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As a Customer Experience based in Santiago, you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high‑quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with our customers via phone, email, online platforms, and in‑person—always with a personalized, human approach.

Responsibilities
- Payment Processing: Collect payments from customers and ensure accuracy and timeliness.
- Assist customers with various payment methods and address any payment‑related concerns or issues.
- Next Steps and Pre‑Departure Information: Communicate with customers to provide detailed information about the next steps after purchasing a language course.




- Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements.
- Ensure customers have a clear understanding of the pre‑departure process, including necessary preparations and timelines.
- Visa Processes: Collaborate with customers to gather required visa documents and information; Assist customers in completing visa applications accurately and efficiently.
- Confirmation of Travel: Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers; Ensure all necessary travel documents are provided to customers in a timely manner; Address any concerns or changes in travel plans, such as rescheduling or cancellations.
- Communication with Schools Abroad: Establish and maintain regular communication channels with our schools abroad.
- Crisis Management: Act as a point of contact for custom

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cnuc9

📌 Customer Experience Analyst (Santiago)
🏢 Education First
📍 Santiago