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**JOB DESCRIPTION**

**Responsibilities**:

- Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities

- Attend and lead client engagement including recurring project status meetings

- Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline

- Use tracking tools and systems to document current status, issues, and risks for all active projects

- Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution

- When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios

- Serve as an effective point of escalation on behalf of client

- Attend meetings and training as required to continue development and product knowledge

- Mentor team members supporting similar products/disciplines

- Support roll-out of new or enhanced products and set-up of pilot clients

- Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.

- Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; recognized by partners as a process expert with ability to drive improvements

- Adhere to all JPMorgan Chase department policy and procedures

**Required Qualifications, background and skills**





- Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.

- Coding, developer or product development skills preferred.

- Seasoned project management and problem-solving skills required.

- Client-facing experience preferred.

- Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.

- Excellent analytical skills and attention to detail required

- Effective issue resolution and escalation skills

- Excellent time management and prioritization skills in a high pressure, competing-priority work environment

- Able to work in a collaborative team environment and partner with colleagues

- Willingness to learn and adaptable to change

- Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)

- Excellent analytical skills and attention to detail required

- Effective issue resolution and escalation skills

- Excellent time management and prioritization skills

- Able to work in a collaborative team environment and partner with colleagues

- Willingness to learn and adaptable to change

**ABOUT US**

J.P.



Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan’s Commercial & Investment Bank is a general leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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📌 Payments Client Onboarding - Associate (Santiago)
🏢 JPMorganChase
📍 Santiago