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Own transportation and availability to travel required.

Role Purpose

Own and grow a portfolio of strategic accounts by combining hands‑on commercial execution with strategic partnership building. The KAE co‑creates Joint Business Plans (JBP), champions digital, operational, and sustainability value levers, and serves as the voice of the customer to orchestrate internal delivery. The role drives a consultative, data‑driven relationship—anticipating needs, identifying opportunities, and converting insights into measurable outcomes in revenue, profitability, and customer experience.

Key Responsibilities

Account Ownership & Growth Execution:

- Own daily customer relationship management and commercial execution.
- Deliver revenue growth, cross‑selling, lane expansion, and profitability.
- Build accurate forecasts and implement Account Plans; ensure forecast accuracy at account level.
- Develop customer‑specific proposals and value cases.
- Monitor volume, revenue, and margin commitments.

Strategic Partnership & Joint Business Planning:

- Map stakeholders and develop multi‑level relationships.
- Co‑create Joint Business Plans (JBP) integrating customer needs with CHEP’s digital, operational, and sustainability solutions.
- Lead growth negotiations, renewals, and agreements.
- Drive digital solution adoption and sustainability initiatives.
- Act as a subject matter expert for assigned accounts, bringing a clear point of view on customer priorities, growth opportunities, and trade off.
- Analyze KPIs and platform data to generate insights.
- Recommend pricing adjustments and supply‑chain optimization.
- Provide market insights and competitive intelligence.
- Turn data and insights into clear recommendations that drive customer actions and commercial results, not just analysis or reports.
- Lead Account Health and Business Reviews.
- Track operational KPI’s and CX metrics as well as feedback to identify risks or issues and apply corrective and proactive actions




- Maintain accurate and reliable customer data Salesforce updated.
- Manage I2A alerts and coordinate recovery.

Cross‑Functional Coordination & Project Delivery:

- Coordinate cross‑functionally with Supply Chain, Customer Service, Digital, CX, Finance, and Retail to align actions and deliver seamless customer experience.
- Act as the central point of contact to bring together all internal input needed to deliver customer outcomes.
- Ensure consistent delivery, SLAs, project execution across all teams supporting customer.

Customer & Relationship Competencies

- Customer-Centric Mindset: Bias toward anticipating and meeting customer needs.
- Stakeholder Management: Ability to influence and collaborate across multiple customer levels.
- Communication & Active Listening: Clarity, empathy, and persuasive communication.
- Consultative Selling: Ability to identify and articulate value through insights.
- Data Analysis: Comfortable interpreting operational and financial data to inform actions.
- Revenue Growth Execution: Skilled in opportunity management and commercial planning.
- Problem Solving: Ability to diagnose issues and propose timely solutions.
- Detail Orientation: Accuracy in forecasting, reporting, and CRM management.
- Project Coordination: Managing cross‑functional workstreams and customer implementations.
- Digital Tools Proficiency: Salesforce, SAP, Power BI, and digital customer platforms.
- Insight Generation: Transforming digital data into actionable recommendations.

Role Requirements

- Bachelor’s degree in Business, Engineering, or related field.
- 5+ years in key account management or B2B customer roles.
- Experience in FMCG/CPG, Supply Chain, Logistics, or SaaS.
- Intermediate–advanced English.
- Preferred: BI, CX, or consultative selling postgraduate studies.
- Experience negotiating with senior executives.
- Own movilization/vehicule is required

Key Performance Indicators (KPIs)

- Account growth & lane expansion.
- Customer profitability.
- Forecast accuracy.
- CX metrics.
- SLA compliance and issue resolution time.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1co114

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