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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, Services Americas — Small & Medium Enterprises

Key Responsibilities

- Expand existing Services to CNPF (e.g., SSO, Loyalty, Deploy) by calibrating value propositions and GTM; identify and pilot with anchor clients to prove impact at pace and at scale.
- Build a segment-led service roadmap for SME, delivering 2–3 new flagship offerings over time, in partnership with product, studios, and analytics.
- Scale portfolio optimization—codify best practices, embed governance, and share playbooks across regions and segments.
- Build and execute the services GTM strategy for SME, including segmentation, value proposition, packaging, pricing, and channel motions (1:1 and scalable 1-to-many) aligned to CNPF priorities.
- Own the CNPF services sales pipeline across all relevant CNPF assets; forecast accurately and maintain healthy coverage ratios.
- Coordinate post‑sale execution with the Services Delivery team to ensure time‑to‑value, quality outcomes, and referenceable success.
- Facilitate best practice sharing across the regional teams.
- Elevate strategic interaction with key customers, fintechs, ecosystem partners,



and C‑suite stakeholders; build partnerships that accelerate adoption and growth.
- Design and scale 1‑to‑many motions for SME (digital onboarding, in‑product guidance, lifecycle marketing), in collaboration with issuers/acquirers/fintech channels.
- Tailor pricing/packaging for SMB affordability while preserving margins; leverage Deploy, Loyalty, SSO to increase activation and retention.
- Stand up scaled insights & automation (playbooks, templates, AI copilots) to reduce cost‑to‑serve and accelerate time‑to‑value.

Qualifications

- Education: Bachelor’s degree required; advanced degree preferred.
- Experience: Proven track record leading strategy, launching scalable products/services, and delivering commercial outcomes across complex, multi‑market environments.
- Demonstrated P&L; ownership and success against ambitious growth targets.
- Industry/Technical: Deep understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
- Leadership & Consulting: People leadership experience; consultative problem‑solving; executive‑level communication and negotiation skills; comfort operating in highly matrixed, cross‑functional settings.
- Certifications: Relevant industry certifications preferred.
- Availability to be in the office 3 times per week.

Corporate Security Responsibility

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1co20h

📌 Director, Services Americas — Small & Medium Enterprises (Santiago)
🏢 Mastercard
📍 Santiago