Postúlate en Kit Empleo: kitempleo.cl/empleo/1co3th

What can you expect from this position at Marsh?

Insurance Operations is responsible for the daily delivery of the company's insurance solutions. The team provides administrative and technical support to brokers and commercial teams (client-facing), and also assists clients by responding to inquiries related to insurance transactions. In this role, you will be part of a key operational team to ensure the quality, compliance, and timely delivery of documentation and processes throughout the policy lifecycle, with frequent interaction with internal and external stakeholders.

What do we expect from you?

Ensure the timely and accurate production/processing of

documentation, including:

- Drafts of policy wordings and endorsements;
- Renewal reports and insurance manuals;
- Questionnaires to assess coverage needs;
- Invoices and related documentation;
- Quotations and placing slips;
- Premium calculations and adjustments;
- Complex and/or confidential documentation;
- Information and materials for Pre‑Renewal and Broking meetings;
- Keep records updated in the systems (and follow up on pending/outstanding documentation);
- Manage and prioritize your workload to meet SLA, KPI, and Quality objectives;
- Strictly comply with the Quality practices, internal policies, systems, and procedures of the company;
- Maintain an understanding of the core aspects of insurance and the applicable legislation/regulation;




- Build and maintain strong working relationships with internal and external stakeholders, understanding the client’s business needs and insurance requirements;
- Collaborate with Senior Operations Services Executives and Team;
- Leaders to identify opportunities for continuous improvement in operational processes;
- Perform ad‑hoc functions of Step‑up Team Leader when necessary to support the Operations team.

Technical and behavioral skills required:

- Previous experience in reinsurance operations / broking support / ideally with exposure to policy documentation and account renewals;
- Practical knowledge of documentation and processes: endorsements, billing, quoting/placement, slips, premium calculations/adjustments, and operational controls;
- Management of systems and updating records with a high level of accuracy; advanced data processing and documentation;
- Basic understanding of insurance products and related regulatory/legislative framework (according to line of business).

Behavioral

- High attention to detail, organization, and sense of urgency;
- Ability to prioritize and manage multiple demands while meeting deadlines (SLA/KPI);
- Clear communication and team collaboration;
- Focus on quality and continuous process improvement;
- Discretion and responsibility in handling confidential information;
- Leadership ability to support the team in key moments (step‑up).

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1co3th

📌 Specialist - Insurance Operations (Santiago)
🏢 Marsh
📍 Santiago