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Cash Application Specialist I

Department: Finance

Location: Santiago, Chile

Position Overview

Cash Apps is responsible for the accurate and timely application of customer payments to the correct accounts and invoices. The role ensures the integrity of the Accounts Receivable (AR) ledger, minimizes unapplied cash, and supports effective cash flow management through compliance with defined controls, policies, and service levels.

Job Responsibilities

Payment Application & Accuracy
- Apply incoming customer payments to the correct customer accounts and open invoices.
- Ensure accuracy of postings to prevent misapplications, duplicate postings, or unapplied cash.

Accounts Receivable Ledger Maintenance
- Maintain accurate AR ledger balances by ensuring all applied cash is properly reflected in systems of record.
- Monitor, research, and resolve unapplied, partially applied, or on‑account cash.

Payment Research & Issue Resolution
- Investigate payment discrepancies such as short payments, overpayments, incorrect remittances, or unidentified payments.
- Review remittance advice,



bank data, and system information to determine root cause and appropriate resolution.

Cross‑Functional Collaboration
- Coordinate with Collections, Billing, and Customer Support teams to resolve payment issues or invoice‑related discrepancies.
- Escalate unresolved or complex cases in accordance with defined operational controls.

Service Levels & Performance
- Meet defined SLAs and KPIs related to timeliness and accuracy of cash application.
- Support audit readiness by maintaining accurate documentation and transaction traceability.

Key Outcomes
- Accurate customer account balances.
- Reduced unapplied and aged cash.
- Improved cash flow visibility.
- Strong partnership with upstream and downstream OTC teams.

Service Level Agreements
- Cash applied within 24-48 hours after posting to a bank account.
- Collection related items that involve cash application need to be resolved within 24 h

Postúlate en Kit Empleo: kitempleo.cl/empleo/1co4hn

📌 Cash Application Specialist I (Región Metropolitana)
🏢 Sovos
📍 Región Metropolitana