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Overview

NSC Integral is a trusted IT services and solutions provider supporting some of the world’s largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments. To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

Ability to advise and to present to one or more customer staff.

Monitor and control daily service call activity, utilization, inventory levels and service levels.

Exceptional customer service

Advanced knowledge in Customer Service Aptitude

Resolving technical problems with hardware, software and connectivity. Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve

Participate in the configuration and support of internal systems.

Ability to work effectively with Logistics

Adherence to assigned schedule

Adhering to documented policies, procedures and processes that are specific to the service. Clear and concise documentation of all customer interaction within appropriate CRM tool.





Able to function in a team environment

Maintain knowledge levels as industry enhancements occur Support installation and implementation of connectivity and high-end systems products

Continuous improvement of service delivery.

Ability to juggle time and resources to meet or exceed expectations

Qualifications

Sound knowledge of

Advanced knowledge in Computer Hardware

Advanced knowledge in Common Software applications

Advanced knowledge in Microsoft Operating system

Proficient knowledge in Printer Hardware

Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices

Proficient knowledge in Ticketing software

Microsoft Office & Office 365 applications PCLaptop hardware

PCLaptop peripherals, including printers

Mobile devices

Awareness of

Active Directory

Exchange

Apple OS

Network and server hardware and components

IT qualifications may include

A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +

PCLaptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP) certification in desktop area

Microsoft Office Specialist (MOS) certification

Language

English (written and verbal) and Local language.

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