Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpapn

Role Overview

The Field Engineer (FE) will be responsible for supporting end -to -end IT asset operations, including warehouse coordination, device preparation, deliveries, collections, and reporting. The role requires timely communication, proper documentation, and strict adherence to service level agreements (SLAs).

* Key Responsibilities*
1. Warehouse & Asset Handling
* Receive incoming IT equipment at the warehouse when required
* Confirm total number of items received immediately upon delivery
* Take clear pictures of:
* Delivery documents
* Each asset (with visible serial number/service tag)
* Ensure all assets are stored properly in the designated warehouse area
* Maintain accurate tracking and documentation of all items

? 2. Device Verification & Imaging
* Power on devices to check for GE image/logo
* Share verification report via WhatsApp and email

If GE image is present:

* Mark device as ready for deployment
* Return to proper storage

If GE image is NOT present:

* Generate hash file as per instructions
* Share generated hash file promptly

3. Delivery Operations




* Receive delivery requests via email
* Contact end users to confirm availability and schedule delivery
* Pick up device(s) from warehouse
* Deliver device(s) to user location with delivery form
* Obtain proof of delivery (POD)
* Share POD immediately after delivery

4. Collection Operations
* Contact users to schedule pickup of old devices
* Collect devices and confirm completion
* Share update immediately after collection
* Follow instructions for:
* Secure wipe
* Diagnostics
* Share wipe and diagnostic reports

Service Level Agreements (SLA)
* Acknowledge new requests: Within 2 hours
* Schedule delivery/collection: Within 24 hours
* Delivery completion: Within 24–48 hours after scheduling
* Collection completion: Within 24–48 hours after scheduling
* Share POD / reports: Same day (within 2–4 hours)
* Hash file generation: Within 24 hours of request
* Wipe & diagnostic report: Within 24–48

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpapn

📌 IT Desktop Support (Santiago)
🏢 Importante grupo
📍 Santiago