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About Us

Empresa confidencial is a fast-growing operator of direct-to-consumer brands in health and wellness. Our flagship brand, Rejuvacare, serves over 400,000 customers who trust us with their health and their money. We ship primarily to the United States, offer a 90-day money-back guarantee, and run a RejuvaCare+ membership program that powers recurring revenue. The company has scaled 12x in a single year to nearly 150 people across 15+ countries. We are remote-first, async-first, and hold a high standard of accountability across everything we do.

The Role

The Quality Assurance Specialist is the standard-setter for how the CX team communicates with customers. You will audit support tickets and call recordings across email, phone, and chat, score agent performance against established rubrics, deliver actionable feedback, and work with team leads to elevate the overall support experience. This is not a passive monitoring role. You are the person who ensures that every customer interaction meets the quality, accuracy, and empathy standards that the brand demands.





You will audit a daily quota of interactions across all CS and Sales teams, scoring for accuracy, tone, empathy, and policy compliance. You will deliver weekly feedback reports to agents and team leads, flag critical violations for immediate review, maintain QA scorecards that track trends over time, and participate in calibration sessions to ensure scoring consistency. When you identify systemic issues such as script gaps, unclear policies, or recurring errors, you surface them to management with specific recommendations.

What You Will Own

Auditing and Scoring

Auditing a daily quota of email tickets, phone call recordings, and live chats across all CS and Sales teams. Scoring interactions using established QA rubrics covering accuracy, tone, empathy, policy compliance, and resolution completeness. Maintaining objectivity and consistency across all evaluations, regardless of agent or team.

Feedback and Coachin

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📌 Quality Assurance Specialist, Customer Experience (Chile)
🏢 Empresa líder
📍 Chile