Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpcu7

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The Role You'll Play:
The Senior Account Associate plays a key role in supporting the retention and success of ClassPass partners by owning operational excellence across their region. They manage post-sale workflows,



respond to partner needs, and begin identifying patterns and opportunities to improve partner experience. They maintain field presence through studio visits, events, and networking, building lasting relationships with partners, executing strategic initiatives and process improvements.
- Manage day-to-day partner support and ensure timely resolution of issues related to platform usage, listing accuracy, and operational logistics
- Take ownership of recurring support processes (e.g., class schedule updates, invoice queries)
- Establish a professional relationship with top ClassPass partners to develop a core understanding of their unique business needs allowing you the ability to upsell and retain
- Deliver high partner satisfaction by maintaining consistent, professional communication
- Contribute to process improvements in support workflows and internal coordination
- Identify and report patterns in part

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpcu7

📌 Sr Account Associate (Santiago)
🏢 ClassPass
📍 Santiago