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Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a integral company can offer.

Sound like this might be the opportunity you have been looking for?

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:
The Customer Success Manager proactively engages with customers to ensure they are getting value out of Sovos products and services and helps lead them to successful outcomes. The Customer Success Manager is an internal advocate for Sovos customers,



provides access to the right Sovos resources and assists with implementing the resolution to issues. The Customer Success Manager is the primary point of contact with our customers and assists with coordinating other internal teams - including Sales, Marketing, Product Management and Client Operations.
- More specifically, you will:_
- Understand business priorities, technology landscape and internal stakeholders
- Conduct recurring business reviews with customers
- Monitor Customer Health, including risk indicators and opportunities for growth
- Develop and facilitate customer engagement plans, including coordinating resources for training and projects to improve adoption
- Promote available content - including webinars, best practice guides, user guides, and the Sovos online portal
- Reinforce important communications about Sovos products, including releases
- Drive renewal readiness through interna

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📌 Manager, Customer Success (Santiago)
🏢 Sovos Compliance
📍 Santiago