Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpyml

About the role: The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer‑centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client‑oriented and goal‑driven individuals who are passionate about e‑commerce and marketing, have a problem‑solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research‑based mindset.

What you’ll do @Omnisend:

- Be passionate about customer success and establish yourself as a trusted advisor for Omnisend’s top‑tier customers.
- Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts.
- Onboard new clients so they are set up for success; this may include assistance with migrating contacts, guiding them through a warm‑up process and helping them set up their first campaigns and automations across channels.
- Be proactive with strategic advice and guidance on a weekly, bi‑monthly or monthly cadence and respond to client questions in a timely manner.
- Provide best practices to ensure clients are achieving their business goals.
- Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation.
- Keep merchants up to date on product releases and new features.
- Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement.
- Conduct QBRs, establish quarterly goals for customers and help them achieve them.




- Document troubleshooting and problem‑resolution steps.

We expect that you’ll bring:

- 1–2 years of customer‑success related experience.
- An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions).
- A proven track record of creative problem‑solving for customers.
- Fluency in English language.
- Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations.
- Excellent communication skills via chat, phone, video conference, email and comfortable to use WeChat as a communication tool.
- Strong time‑management skills and a clear sense of ownership and independent working ability.
- An understanding of Slack, Zoom, Intercom, Mixpanel, HubSpot, G‑Suite, and Omnisend or other e‑commerce and marketing platforms.
- Experience in e‑commerce, SaaS, project management or marketing and advising customers on marketing strategy is a plus.

What we offer in return:

- Gross salary starting from 1200 EUR/month based on experience + commission depending on individual results.
- An unlimited learning budget for self‑improvement complying with the best interest of Omnisend.
- Working methods and best practices inspired by the best tech companies in Silicon Valley.
- Senior colleagues that enable us to have a high‑performing, productive environment where your growth will accelerate.
- Private health insurance.
- Remote work possibilities.
- Unlimited access to psychotherapy.
- A workstation budget.
- Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year).
- Attractive workations and team‑led team‑building events.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpyml

📌 Account Expert (South America) (Santiago)
🏢 Omnisend
📍 Santiago