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Customer Experience Analyst

Do you dream of an exciting Sales role where your work will have a real impact on people’s futures? EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst taking the program to the next level You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As a Customer Experience analyst based in Santiago, you will be responsible for identifying opportunities to improve processes, supporting customers before, during, and after their experience with EF, and ensuring that every interaction reflects our high‑quality standards. Your focus will be to gather insights, solve problems proactively, and collaborate with different teams to elevate the overall customer experience. This role involves direct interaction with customers via phone, email, online platforms, and in‑personally with a personalized, human approach.

Responsibilities

Payment Processing
- Collect payments from customers and ensure accuracy and timeliness.




- Assist customers with various payment methods and address any payment‑related concerns or issues.

Next Steps And Pre‑Departure Information
- Communicate with customers to provide detailed information about the next steps after purchasing a language course.
- Guide customers through the required documentation, such as visa applications, medical forms, and insurance requirements.
- Ensure customers have a clear understanding of the pre‑departure process, including necessary preparations and timelines.

Visa Processes
- Collaborate with customers to gather required visa documents and information.
- Assist customers in completing visa applications accurately and efficiently.

Confirmation Of Travel
- Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers.
- Ensure all necessary travel documents are provided to customers in a timely manner.
- Addres

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📌 Customer Experience Analyst (Región Metropolitana)
🏢 EF
📍 Región Metropolitana