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About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
To provide a comprehensive administrative service to the medical and nursing teams within the ward environment.
Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
In This Key Role, You Will
- Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
- Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
- Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
- Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.
What You’ll Bring
- Good basic education.
- Basic understanding of office procedures.
- Proficient in use of software systems.
- Good organisational and communication skills.
What We Offer
- Annual Leave – 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
Equal Opportunities
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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