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IC Markets General is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.

IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.

Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.

About the Role

This role acts as a true business partner to leadership, with full ownership over people-related decisions, organizational health, and workforce structure.

The successful candidate will:

- Operate with high autonomy and strong professional judgment
- Address difficult situations directly, objectively, and without avoidance
- Take responsibility for protecting the business while enabling its growth
- Balance execution with strategic thinking and long-term structure

Key Responsibilities

Business Partnership & Leadership

- Partner with senior leadership to drive organizational performance, accountability, and structure
- Provide clear, direct, and actionable guidance on people-related decisions
- Challenge stakeholders when needed, ensuring decisions align with business priorities

Employee Relations & Disciplinary Management

- Lead complex employee relations cases, including underperformance, misconduct, and terminations
- Own disciplinary processes end-to-end with clarity,



documentation, and legal awareness
- Address conflicts and performance issues proactively and without delay
- Avoid escalation through early, structured intervention — not passive observation

Performance Management & Accountability

- Ensure performance frameworks are actively used, not just documented
- Support managers in handling low performers decisively and consistently
- Drive a culture where performance has clear consequences and standards are enforced

Organizational Growth & Hiring Oversight

- Lead and structure hiring efforts aligned with business needs, even if execution is supported by internal HR or external partners
- Define role requirements, seniority levels, and quality thresholds for hiring decisions
- Ensure hiring is controlled, strategic, and aligned with sustainable growth
- Actively participate in key hires and final decision-making processes

Organizational Design & Scalability

- Design and refine team structures to support efficient and scalable growth
- Identify capability gaps and implement targeted development or hiring strategies
- Ensure roles, responsibilities, and reporting lines are clearly defined

Compliance & Risk Management

- Ensure compliance with local labor laws and internal policies
- Maintain strong documentation standards to support audit readiness and legal protection




- Partner with Legal and Compliance on sensitive or high-risk matters

Culture & Behavioral Standards

- Promote a high-performance, low-tolerance-for-underperformance culture
- Actively address behaviors that negatively impact the team or business
- Reinforce professionalism, accountability, and ownership across the organization

Candidate Profile

- Bachelor’s degree in HR, Business Administration, Psychology, Sociology or related field
- 5–8+ years of HR experience, with strong exposure to business partnering and employee relations
- Disciplinary processes
- Terminations
- Performance management in demanding environments
- Strong understanding of labor law and HR risk management
- Experience in fast-paced, performance-driven environments (fintech, financial services, or similar preferred)
- Fluent in English and Spanish

What We Are Looking For

- Someone who does not avoid difficult conversations or decisions
- Strong judgment and ability to act without constant guidance
- Comfortable handling pressure, conflict, and ambiguity
- Ability to distinguish between what is urgent vs. what is important
- A mindset focused on building structure, discipline, and long-term sustainability
- High level of professional maturity, discretion, and ownership

Why Join Us

- A true strategic HR role with regional impact
- Exposure to a global fintech organization
- Direct influence on how the LATAM business scales and operates

Work Setup

- Full-time, office-based role in Santiago (Chile), aligned with operational needs and local labor regulations. Moving to hybrid mode after the first 3 months.
- 40 hours standard time with the option to choose shifts during the week.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1cqfej

📌 Human Resource Business Partner (Santiago)
🏢 IC Markets
📍 Santiago