Marketing & Operations Assistant (Santiago)

Marketing & Operations Assistant (Santiago)

19 may
|
Trolley AI
|
Santiago

19 may

Trolley AI

Santiago

Job Description
We are looking for a sharp, highly organized, and culturally fluent team member to support our Production teams' operational backbone by maintaining operational order, coordinating details, and helping creative ideas turn into reliable, on-time execution across content, campaigns, and projects.
This hybrid role blends Social Media Coordination, Marketing Assistance, and Production Operations to support content execution, campaign coordination, internal workflows, and system accuracy.
You'll work across content calendars, editorial and publishing support, brand alignment, and cross-team communication, ensuring everything runs smoothly, on brand, and on time.
You are both creative and highly structured: someone who can support editorial processes while maintaining clean systems, clear follow-ups, and strong attention to detail.
Key Responsibilities
Content Supervision & Publishing
Collaborate with the Social Content Strategist to execute brand narratives, campaigns, and content plans through trend-driven and evergreen content.
Assist with captions, hooks, hashtags, and tone-specific messaging tailored to each platform and the client's voice and goals.
Study creators such as Jay Shetty, MrBeast, Alex Hormozi, and global cultural figures to stay up to date with content formats, trends, and shifts.
Support creative brainstorming and propose platform-specific content ideas that add clarity, originality, and resonance to each client's content ecosystem.
Support the development of evergreen assets, content libraries, and pre-launch or campaign-based content for consistency and scalability.
Leverage AI tools (ChatGPT, Wispr, Perplexity) to support ideation, research, and workflow efficiency while maintaining high quality and strategic alignment.
Propose timely, platform-specific adaptations of trends that align with each client's positioning, audience, and content strategy.
Propose creative ideas and adaptations within established brand guidelines and content strategy.
Platform Management & Scheduling: Build, maintain and manage multi-platform content calendars in ClickUp, ensuring all scheduled content aligns with the Content Strategist's plan and direction.
Own weekly ClickUp calendar updates with strong attention to detail and forward planning.
Upload, schedule, and label content across platforms (Instagram, TikTok, LinkedIn, Substack, YouTube) using tools like Metricool.
Maintain, improve and update the content performance metrics tracker to support strategic analysis.
Support founder/client distribution by sending reminders or ready-to-share content assets via Slack or designated ClickUp channels.
Optimize post performance through visual QA, timing adjustments, and trend-aware refinements.
Maintain organized caption libraries, visual assets, and content trackers in ClickUp.
Project & Operations Coordination
Work directly with the Project Manager to ensure internal production processes run smoothly.
Maintain ClickUp hygiene: ensure tasks are properly labeled, prioritized, tracked, updated,



and delivered on time.
Own operational execution, system hygiene, and follow-through across projects and content workflows.
Maintain and update project timelines, deadlines, and team task statuses in ClickUp, under Project Manager coordination and supervision.
Assist in the creation, updating, and documentation of Standard Operating Procedures (SOPs) across the production department.
Maintain and organize shared documentation in Google Drive, ensuring all internal and external resources are clearly accessible.
Support weekly and monthly reporting by gathering status updates and ensuring follow-through on pending items.
Coordinate cross-functional communication between internal creative teams and clients to minimize blockers and maintain delivery flow.
Support the Project Manager with project scoping, presentation and market research, and creative brief preparation.
Podcast and Campaign Production Support
Provide operational and coordination support for podcast production and campaigns under Project Manager direction.
Assist with podcast and project guest booking logistics, including outreach tracking, schedule confirmations, and materials collection (headshots, bios, release forms).
Maintain and update guest trackers, ensuring alignment between booking, production, and social/media teams.
Organize and maintain guest materials (intake forms, bios, headshots, release forms, recording instructions) in ClickUp and Drive, ensuring all assets are complete.
Prepare and share guest-facing materials such as recording guidelines, calendar confirmations, and reminder emails, ensuring a smooth and professional guest experience.
Support internal production by helping organize episode assets, notes, and links to ensure readiness before recording.
Flag missing information, delays, or potential issues related to guest coordination or materials to the Project Manager to prevent last-minute blockers.
Ensure podcast and video uploads (RSS/YouTube/Spotify) follow optimized publishing guidelines.
Performance Tracking & Optimization
Track, organize, and surface key performance metrics to support strategic analysis and decision-making.
Monitor analytics across platforms and support bi-weekly performance reporting.
Track key KPIs such as follower growth, views, profile visits, and engagement rates.
Share weekly performance updates via Slack and ClickUp, including key metrics and high-level insights.
Assist with weekly client reports, summarizing actions taken, progress, and blockers.
Collaboration & Workflow Management
Work closely with PM, producers, designers, and editors to ensure brand and strategy aligned assets across projects.




Collaborate with creative leads and editors during post-production.
Attend bi-weekly team syncs to discuss production goals, feedback, priorities and pivot strategies.
Respond clearly and promptly to feedback via Slack and ClickUp.
Work comfortably with high-touch clients and adapt quickly to feedback.
Support creative campaign ideation, brief development, and integration of cultural references.
Act with speed, accountability, and strategic judgment across campaigns.
Role Scope & Ownership
Operational execution and follow-through
System hygiene across ClickUp, Drive, and shared tools
Content and project coordination
Reducing daily operational friction
Supporting the Project Manager and production team
Role NOT Responsible For
Defining content or business strategy
Leading projects or managing teams
Making final creative or business decisions
Managing senior stakeholders
Key Performance Indicators (KPIs)
Content Publishing Support – Social and podcast content is properly scheduled, prepared, and published on time, following the Content Strategist's plan and brand guidelines.
Calendar & Workflow Management – Accurate calendars, timely task updates, and strong ClickUp hygiene.
Engagement & Growth – Platforms see consistent improvement in reach, impressions, and interaction based on published content.
Operational Support – SOPs and documentation are organized and accessible; internal coordination is proactive and effective.
Initiative & Insight – Brings forward trends, creative ideas, and performance insights weekly to improve execution.
What You Bring
Required Skills & Experience
2–3+ years of experience in social media coordination, content marketing, or operations.
Proficiency with tools such as ClickUp, Metricool, Canva, Slack, and Google Drive.
Strong knowledge of Instagram, TikTok, LinkedIn, YouTube, and emerging platforms.
Familiarity with AI tools (ChatGPT, Perplexity, Wispr) to streamline workflows.
Strong understanding of social trends, hooks, hashtags, and caption best practices.
Experience working with personal brands, creators, or podcast-driven formats is a plus.
Excellent organizational and time-management skills.
Analytical mindset to track KPIs and surface insights.
Preferred Qualifications
Background in a creative agency, media, marketing or influencer marketing environment.
Experience repurposing content for multi-format storytelling (video, podcast, carousel).
Zapier knowledge is a plus.
Fluent in Spanish is a plus.
Job Details
Location: Remote
Hours: 20hrs/week initially, with the potential to scale up to 40hrs/week
Benefits
Work from anywhere
Adaptable schedule and time off – no micromanaging
Direct collaboration with the Founder
Access to top-tier AI tools (Perplexity, ChatGPT, ClickUp Brain and more)
Clear path for long-term career growth
A supportive company culture grounded in ownership and prioritizing progress over perfection
#J-*****-Ljbffr

📌 Marketing & Operations Assistant (Santiago)
🏢 Trolley AI
📍 Santiago

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