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D365 CE Techno- Functional Consultant
Role Overview
The D365 CE Techno-Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement (CE) solutions, combining functional consulting expertise with hands-on technical capability.
The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.
Core Responsibilities
1. Consulting & Requirements Gathering
Engage with business stakeholders to gather, analyze, and document requirements
Lead workshops, discovery sessions, and solution discussions
Translate business needs into functional specifications and technical designs
2. Solution Design & Architecture
Design end-to-end D365 CE solutions across:
Sales
Customer Service
Field Service
Align solutions with industry best practices and ITC delivery frameworks
Define scalable architecture, including integration patterns and data models
3. Configuration & Customization
Configure and customize D365 CE using:
Dataverse entities, forms, views, and security models
Business rules, workflows, and Power Automate flows
Develop technical components:
Plugins (C#)
JavaScript customizations
PCF components (preferred)
4. Integration & Data Management
Design and implement integrations with external systems using:
Azure services (Logic Apps, Functions)
APIs and middleware
Manage:
Data migration
Data mapping & transformation
Data integrity and governance
5. End-to-End Delivery Ownership
Participate across full lifecycle:
Design
Configuration
Development
Testing
Deployment
Support
Ensure quality deliverables, system performance, and client satisfaction




Support Agile / Scrum or hybrid project delivery models
6. Testing, Training & Support
Lead UAT coordination and validation
Provide end-user training and documentation
Troubleshoot and resolve production issues and enhancements
7. Collaboration & Stakeholder Management
Work cross-functionally with:
Developers
Architects
Business teams
Act as a bridge between functional and technical teams
Communicate effectively with both technical and non-technical stakeholders
Technical Skill Requirements
Dynamics 365 & Power Platform
Strong expertise in:
D365 CE (Sales, Customer Service, Field Service)
Dataverse architecture
Proficiency in:
Power Apps (Model-driven apps)
Power Automate
Power BI (reporting/analytics)
Development Skills
Hands-on experience with:
C#, .
NET plugins
JavaScript / TypeScript
REST APIs and integrations
Understanding of:
Solution management (ALM)
Azure DevOps
Integration & Cloud
Experience with:
Azure Integration Services
APIs and connectors
Knowledge of enterprise integration patterns is critical
Functional Expertise
Strong understanding of:
CRM business processes (Lead-to-Cash, Case Management, Service)
Business Process Mapping and BPM lifecycle
Ability to:
Align system capabilities with business outcomes
Drive process optimization through technology
Experience Requirements
5+ years of experience in Dynamics 365 CE implementations
Proven track record of end-to-end project delivery
Experience in client-facing consulting roles
Exposure to multi-module or enterprise-scale deployments
Certifications (Preferred)
Microsoft Dynamics 365 certifications such as:
D365 Customer Service Functional Consultant
D365 Sales Functional Consultant
Power Platform Solution Architect
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Postúlate en Kit Empleo: kitempleo.cl/empleo/1cqnq7

📌 Dynamics Crm Functional Associate +Pl400 (Santiago)
🏢 ITC WORLDWIDE
📍 Santiago