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Cash Application Specialist I
Department: Finance
Location: Santiago, Chile
Position Overview
Cash Apps is responsible for the accurate and timely application of customer payments to the correct accounts and invoices.
The role ensures the integrity of the Accounts Receivable (AR) ledger, minimizes unapplied cash, and supports effective cash flow management through compliance with defined controls, policies, and service levels.
Job Responsibilities
Payment Application & Accuracy
Apply incoming customer payments to the correct customer accounts and open invoices.
Ensure accuracy of postings to prevent misapplications, duplicate postings, or unapplied cash.
Accounts Receivable Ledger Maintenance
Maintain accurate AR ledger balances by ensuring all applied cash is properly reflected in systems of record.
Monitor, research, and resolve unapplied, partially applied, or on-account cash.
Payment Research & Issue Resolution
Investigate payment discrepancies such as short payments, overpayments, incorrect remittances, or unidentified payments.
Review remittance advice, bank data, and system information to determine root cause and appropriate resolution.
Cross-Functional Collaboration
Coordinate with Collections, Billing, and Customer Support teams to resolve payment issues or invoice-related discrepancies.
Escalate unresolved or complex cases in accordance with defined operational controls.
Service Levels & Performance
Meet defined SLAs and KPIs related to timeliness and accuracy of cash application.




Support audit readiness by maintaining accurate documentation and transaction traceability.
Key Outcomes
Accurate customer account balances.
Reduced unapplied and aged cash.
Improved cash flow visibility.
Strong partnership with upstream and downstream OTC teams.
Service Level Agreements
Cash applied within ***** hours after posting to a bank account.
Collection related items that involve cash application need to be resolved within 24 hours.
Account reconciled at end of month.
Qualitications
Proven work experience as a Cash Applications Specialist or similar role
Strong understanding of basic accounting principles
Proficient in MS Office, especially Excel, and accounting software
Excellent data entry skills and a high degree of accuracy
Ability to work independently and as part of a team
Strong numerical aptitude and problem-solving skills
Excellent communication skills, both verbal and written
Associate's or Bachelor's degree in Finance, Accounting, or a related field is a plus
Organizational Alignment
Reports to: Manager, Order to Cash
Environmental Job Requirement and Working Conditions
Primary office location: Santiago, Chile
Position Requires:
minimal (less than 25%) travel required both domestic and international to Sovos locations and events
Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements
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Postúlate en Kit Empleo: kitempleo.cl/empleo/1cqpeh

📌 Cash Application Specialist I (Santiago)
🏢 Sovos
📍 Santiago