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Responsibilities
Ensure the timely and accurate production/processing of:
Drafts of policy wordings and endorsements
Renewal reports and insurance manuals
Questionnaires to assess coverage needs
Invoices and related documentation
Quotations and placing slips
Premium calculations and adjustments
Complex and/or confidential documentation
Information and materials for Pre-Renewal and Broking meetings
Keep records updated in the systems and follow up on pending/outstanding documentation
Manage and prioritize your workload to meet SLAs, KPIs, and quality objectives
Strictly comply with the company's quality practices, internal policies, systems, and procedures
Maintain an understanding of the core aspects of insurance and applicable legislation/regulation
Build and maintain strong working relationships with internal and external stakeholders, understanding client business needs and insurance requirements
Collaborate with Senior Operations Services Executives and the team
Identify opportunities for continuous improvement in operational processes




Perform ad-hoc functions of Step-up Team Leader when necessary to support the Operations team
Technical Skills
Previous experience in reinsurance operations, broking support, or exposure to policy documentation and account renewals
Practical knowledge of documentation and processes: endorsements, billing, quoting/placement, slips, premium calculations/adjustments, and operational controls
Management of systems and updating records with a high level of accuracy; advanced data processing and documentation
Basic understanding of insurance products and related regulatory/legislative framework (according to line of business)
Behavioral Skills
High attention to detail, organization, and sense of urgency
Ability to prioritize and manage multiple demands while meeting deadlines (SLA/KPI)
Clear communication and team collaboration
Focus on quality and continuous process improvement
Discretion and responsibility in handling confidential information
Leadership ability to support the team in key moments (step-up)
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Postúlate en Kit Empleo: kitempleo.cl/empleo/1cqq7u

📌 Specialist - Insurance Operations (Santiago)
🏢 Marsh Risk
📍 Santiago