Postúlate en Kit Empleo: kitempleo.cl/empleo/1csb7d

Why We Need You
Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest employee, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next growth phase, we are excited to search for our next Customer Success Manager! Customer Success Managers are responsible for ensuring that our customers successfully use our services throughout their lifecycle. How You Contribute to Our Vision Assist assigned customers with onboarding, configuration, and ongoing product adoption Partner with Sales to create an strategic engagement Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities Reach out to customers and address where they are not fully utilizing the product Identify accounts that are likely to churn using product data, queries, and information to support your analysis Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts Work to assess customers that have been lost or churned, identifying reasons for churn and building a strategy to win customers back Make your customers wildly successful at the work they do by leveraging the platform

Welcome to Variacode! We're not your typical staffing company. Deeply rooted in the IT scene, we're all about matching the right tech folks with businesses that'll love their skills just as much as we do. Think of us as the tech-savvy friend who always knows someone for that specific job you need to fill.

Our team? A melting pot of talented individuals from all walks of life. This diversity isn't just a buzzword for us - it's what fuels our fresh, out-of-the-box approach. It’s how we consistently come up with nimble solutions that old-school firms wouldn't even think of.





We're passionate about connecting bilingual Latin American IT pros to opportunities where they can shine. And we're equally enthusiastic about helping businesses tap into this pool of talent, driving efficiency without breaking the bank.

So, if you're seeking a dynamic, agile, and downright cool place that values every shade of talent, Variacode is where you want to be. Let's shake things up together in the IT staffing world!

**Requisitos**:
**English**: Advanced You’ve got your Bachelor's degree (required), ideally in a technical field You have previous experience in a customer-facing role such as Customer Support or Customer Success You have previous experience working to support a highly technical product Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or creating and building webinars Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information Have excellent presentation, written, and verbal communication skills in english Have proven time management skills with the ability to prioritize tasks You work well under pressure, are a results-oriented individual, and you are a team player Salesforce experience
Nice to Have Experience supporting a SAAS solution Worked in a DevOps environment or with a company transitioning to DevOps. Live in Santiago or near Santiago.

Incentivos

Competitive salary 100% remote work Workspace setup bonus $400 USD gross Bonuses in September and December, $300 USD gross each Company laptop Floating day (Ex: Birthday off) 20 working days of vacation after the first year of employment 6 paid days off (PTO’s) English Online Training

**Additional Programs**: 5% sales commissions if you bring a sales opportunity, and the opportunity is won. USD $500 if you bring a new employee using our referral program.

Postúlate en Kit Empleo: kitempleo.cl/empleo/1csb7d

📌 Bilingual Customer Success Manager - Portugal (Santiago)
🏢 Variacode
📍 Santiago