Postúlate en Kit Empleo: kitempleo.cl/empleo/1cvfld

We are looking to hire for the position of IT Services Associate, according to the following skills and qualifications:
Position Details

Position Name: IT Services Associate

Position dependence: IT Infrastructure Head

Time commitment: Full-time

Position Overview

The IT Service Associate provides a first point of contact for the school-wide community, managing and responding quickly to requests and incidents while delivering first-line support. This key role ensures the IT Department’s service quality standards by registering, resolving, and escalating support requests to higher-level specialists when needed. The overarching purpose of this position is to guarantee that the organization’s technology services remain dependable, efficient, and accessible, thereby supporting the overall success of the school by keeping users productive and systems running smoothly.

School Mission

International School Nido de Aguilas empowers learners to CONNECT authentically, EXPLORE with curiosity, and ACT with purpose.

Portrait of a Nido Learner

Nido Learners are
- Connectors
- Thinkers




- Inquirers
- Designers
- Changemakers

Qualifications and Experience
- Technical Degree: Computer science, systems analyst
- 3 years of experience in similar positions.
- High proficiency in English and Spanish.

Skills
- Strong written and verbal communication skills.
- Strong interpersonal skills and collaborative attitude.
- High organizational skills and time management.
- Customer service orientation.

Main Duties and Responsibilities
- Provide first-line technical support across IT solutions, including audiovisual (AV) systems, Windows, Android, and macOS endpoints, Google Workspace, the school intranet, mobile device management (MDM) platforms, basic networking, and foundational systems administration, ensuring timely resolution of incidents and fulfillment of service requests.
- Troubleshoot and resolve user inquiries both on-site and remotely, identifying the nature of the issue and

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cvfld

📌 IT Associate (Santiago)
🏢 International School Nido de Aguilas
📍 Santiago