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Company Description

Job Description JOB DESCRIPTION

Commercial Development & Growth is a global function within the H&M; brand and our mission is to set and deliver on the general customer experience strategy to strengthen our brand and enable profitable sales. Together we develop, expand and optimize all sales channels while securing conditions for efficient operations leveraged by tech and strong collaboration across the organization. Our function plays a key role in delivering on our brand plan through an elevated, inspirational, and relevant shopping experience that is centered around our product and provides competitive convenience for our customers.

In the Value Stream External Partnership and New Business Channels we drive growth through partnerships. Together we drive digital expansion, franchise, external business channels and external brands tech and business development.

WHAT YOU’LL DO

Our LATAM team is the main point of contact for white label partner and responsible to manage the relationship.



Together with the team you will manage tech backlog and drive continuous improvements to improve metrics related to customer experience and platform stability. You always ensure high product availability on the sites and ensure stability during peak sales periods through incident management.

Your responsibilities include:
- Be an expert - contribute with knowledge, insights and deep understanding of business areas and processes. You will serve as a connection between business, global and tech teams.
- Develop and improve business processes, tools and WoW to maximize business outcome and customer value.
- Identify new product features based on desired business outcomes and customer needs, assessing feasibility and requirements. Improve product capabilities through new solutions or enhancement of the existing ones.
- Analytical sales follow-up and web performance. Including building business cases.
- Continuously engage stakeholders and connect the dots between

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📌 Business Expert (Las Condes)
🏢 H&M
📍 Las Condes