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Purpose & Overall Relevance for the OrganizationThe Key Account Manager Junior (KAM ACA & SSA) is responsible for managing a portfolio of 50 small customers approx., across two distinct business models: Assortment Clearance Accounts (ACA) and Self-Service Accounts (SSA). This position ensures end-to-end account management, combining commercial execution, customer relationship management, and operational coordination. It plays a critical role in driving sales performance, improving service levels, and supporting the adoption of digital self-service solutions (Click platform). Additionally, the role contributes to business expansion through active client development (hunting) and supports internal efficiency by coordinating across key stakeholders in a highly dynamic environment.Key ResponsibilitiesCustomer Portfolio ManagementGet in touch, know and classify and develop customer portfolio by tier and define differentiated engagement strategies.Conduct periodic portfolio reviews and ensure alignment with commercial policies and segmentation.Account Management – ACA (Assortment Clearance Accounts)Manage relationships with smaller, high-touch customers, often business owners, requiring strong negotiation, adaptability and resilience skills.Drive sales through stock liquidation strategies, including pricing negotiations and discount agreements.Maintain regular contact (monthly cadence) to ensure sell-through and inventory turnover.Account Management – SSA (Self-Service Accounts)Manage accounts through the Click B2B platform, ensuring correct usage and adoption of the self-service model.Provide day-to-day operational support while gradually driving autonomy in ordering and platform usage.Support pre-order cycles (typically twice per year)



and manage reorders and order execution.Ensure continuous engagement and follow-up, even in a low-priority internal business environment.Sales & Commercial ExecutionMaximize monthly sales results across brands through pre-orders, reorders, and in-season opportunities.Support forecasting activities and ensure structured planning for accurate demand visibility.Identify growth opportunities through client development and proactive prospecting (hunting).Assortment & Platform ManagementBuild and adapt assortments aligned with Go-to-Market (GTM) strategy and customer needs.Maintain and optimize the Click platform, ensuring accurate product data, pricing, and visual content.Contribute to continuous improvement initiatives for digital tools and processes.Customer Experience, Order Management & OperationsManage end-to-end order execution, including reorders, returns, credit management, and follow-up.Coordinate closely with internal stakeholders to ensure timely resolution of operational issues.Maintain strong oversight on accounts receivable, ensuring consistent follow-up on collections and payment tracking.Maintain accurate and up-to-date data in CRM systems (ICL/ICS tools).Support the organization and execution of pre-sales events (showrooms, brand days).Contribute to defining and improving service levels (SLA)



by customer cluster.Key RelationshipsChannel/Commercial Teams (CTC)Demand PlanningSales OperationsOrder FulfillmentCredit & CollectionsMarketing / Marketing OperationsRequisite Experience, Knowledge, Skills & Minimum QualificationsUniversity degree in Business Administration, Marketing, Sales, or related field.1–3 years of experience in sales, account management, or commercial roles, preferably in fashion, retail, or consumer goods industries.Experience in planning, forecasting, or commercial execution is highly valued.Commercial mindset with ability to negotiate and influence clients.Ability to manage multiple stakeholders and follow up persistently in complex environments.Affinity for digital tools and e-commerce processes.Proactive, solution-oriented mindset with creativity to develop new business opportunitiesStrong communication and relationship-building skills.Strong organizational and planning skills with high attention to detail.Solid analytical capabilities, particularly in sales tracking and customer management.Advanced proficiency in Excel (formulas, pivot tables); Power BI is a plus.Fluency in Spanish; advanced English required.En adidas, valoramos la diversidad, apoyamos la inclusión de todas las personas y fomentamos la expresión individual. En el marco de la Ley de Inclusión n°21.015, incentivamos la inclusión de personas con discapacidad al mundo laboral.adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.#J-18808-Ljbffr

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📌 Sales Account Manager Junior (Santiago)
🏢 Adidas
📍 Santiago