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About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionWe are seeking a high-impact Experience Lead to design, orchestrate, and elevate the end-to-end experience for the Affluent segment in Chile.This role is responsible for delivering a differentiated value proposition through premium benefits, curated experiences, and high-touch service.You will act as the central orchestrator of the ecosystem, ensuring seamless, personalized, and best-in-class experiences across all client touchpoints.This position reports to the Head of Consumer Products, Chile.Key ResponsibilitiesEnd-to-End Experience OwnershipOwn the full Affluent journey: invitation, onboarding, activation, engagement, and retentionEnsure consistency between product promise, benefits delivery, and client experienceBenefits & Experiences OrchestrationLead execution of premium benefits and curated experiences across key categoriesDrive evolution toward differentiated, access-based and experience-led propositionsVendor & Partner ManagementManage strategic vendors and partners ensuring premium service standardsDefine and enforce SLAs, quality controls, and governance frameworksService Excellence & ChannelsDevelop high-touch service strategies for every interaction point, including call centers,



concierge services, and digital channels.Enable consistent, proactive, and frictionless client interactionsPerformance & Continuous ImprovementDefine and track KPIs on usage, satisfaction, and service performanceLead continuous improvement based on insights, feedback, and dataProduct & Experience InnovationIdentify opportunities to enhance value proposition and client engagementDevelop initiatives to increase activation, usage, and loyaltyCross-Functional LeadershipCoordinate across Product, Client Services, Technology, Risk, and IssuersEnsure aligned and consistent execution across stakeholdersGovernance & ComplianceEnsure benefits and services meet internal standards and regulatory requirementsLead audits, quality assurance, and risk management processesThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.Qualifications5+ years of experience in premium products, customer experience, or service designExperience managing vendor ecosystems and delivering high-quality executionProven ability to lead end-to-end customer experience initiativesExperience with affluent or premium segments preferredStrong analytical and problem-solving skills with a data-driven mindsetExcellent communication and stakeholder management skillsAbility to balance strategic thinking with hands-on executionFluency in English and Spanish requiredVisa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.#J-18808-Ljbffr

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📌 Affluent Experience Manager - Chile (Santiago)
🏢 Tink
📍 Santiago