Postúlate en Kit Empleo: kitempleo.cl/empleo/1cxrwz

Purpose & Overall Relevance for the Organization

The Key Account Manager Junior (KAM ACA & SSA) is responsible for managing a portfolio of 50 small customers approx., across two distinct business models: Assortment Clearance Accounts (ACA) and Self-Service Accounts (SSA).
This position ensures end-to-end account management, combining commercial execution, customer relationship management, and operational coordination.

It plays a critical role in driving sales performance, improving service levels, and supporting the adoption of digital self-service solutions (Click platform).
Additionally, the role contributes to business expansion through active client development (hunting) and supports internal efficiency by coordinating across key stakeholders in a highly dynamic environment.

Key Responsibilities

Customer Portfolio Management

- Get in touch, know and classify and develop customer portfolio by tier and define differentiated engagement strategies.

- Conduct periodic portfolio reviews and ensure alignment with commercial policies and segmentation.

Account Management – ACA (Assortment Clearance Accounts)

- Manage relationships with smaller, high-touch customers, often business owners, requiring strong negotiation, adaptability and resilience skills.

- Drive sales through stock liquidation strategies, including pricing negotiations and discount agreements.

- Maintain regular contact (monthly cadence) to ensure sell-through and inventory turnover.

Account Management – SSA (Self-Service Accounts)

- Manage accounts through the Click B2B platform, ensuring correct usage and adoption of the self-service model.

- Provide day-to-day operational support while gradually driving autonomy in ordering and platform usage.





- Support pre-order cycles (typically twice per year) and manage reorders and order execution.

- Ensure continuous engagement and follow-up, even in a low-priority internal business environment.

Sales & Commercial Execution

- Maximize monthly sales results across brands through pre-orders, reorders, and in-season opportunities.

- Support forecasting activities and ensure structured planning for accurate demand visibility.

- Identify growth opportunities through client development and proactive prospecting (hunting).

Assortment & Platform Management

- Build and adapt assortments aligned with Go-to-Market (GTM) strategy and customer needs.

- Maintain and optimize the Click platform, ensuring accurate product data, pricing, and visual content.

- Contribute to continuous improvement initiatives for digital tools and processes.

Customer Experience, Order Management & Operations

- Manage end-to-end order execution, including reorders, returns, credit management, and follow-up.

- Coordinate closely with internal stakeholders to ensure timely resolution of operational issues.

- Maintain strong oversight on accounts receivable, ensuring consistent follow-up on collections and payment tracking.

- Maintain accurate and up-to-date data in CRM systems (ICL/ICS tools).





- Support the organization and execution of pre-sales events (showrooms, brand days).

- Contribute to defining and improving service levels (SLA) by customer cluster.

Key Relationships

- Channel/Commercial Teams (CTC)

- Demand Planning

- Sales Operations

- Order Fulfillment

- Credit & Collections

- Marketing / Marketing Operations

Requisite Experience, Knowledge, Skills & Minimum Qualifications

- University degree in Business Administration, Marketing, Sales, or related field.

- 1–3 years of experience in sales, account management, or commercial roles, preferably in fashion, retail, or consumer goods industries.

- Experience in planning, forecasting, or commercial execution is highly valued.

- Commercial mindset with ability to negotiate and influence clients.

- Ability to manage multiple stakeholders and follow up persistently in complex environments.

- Affinity for digital tools and e-commerce processes.

- Proactive, solution-oriented mindset with creativity to develop new business opportunities

- Strong communication and relationship-building skills.

- Strong organizational and planning skills with high attention to detail.

- Solid analytical capabilities, particularly in sales tracking and customer management.

- Advanced proficiency in Excel (formulas, pivot tables); Power BI is a plus.

- Fluency in Spanish; advanced English required.

En adidas, valoramos la diversidad, apoyamos la inclusión de todas las personas y fomentamos la expresión individual.

En el marco de la Ley de Inclusión n°21., incentivamos la inclusión de personas con discapacidad al mundo laboral.

Required Skill Profession

Sales Representatives, Services

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cxrwz

📌 Sales Account Manager Junior (Santiago)
🏢 Adidas
📍 Santiago