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About us

At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future.

With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market.

We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide.

Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities.

The Opportunity

We are looking for a Junior - Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience.

This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and integral clients.

You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.

Responsibilities

- Provide technical support through inbound tickets, calls, and emails

- Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments

- Support end users and client IT teams in a fast-paced service environment

- Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues





- Work within Zendesk and ticketing systems to manage incidents and service requests

- Escalate complex technical issues when necessary while maintaining clear communication with clients

- Collaborate with senior engineers on network troubleshooting and operational improvements

- Maintain professionalism and calm communication during high-pressure situations

Requirements

- <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles

- Strong networking fundamentals, including:

- TCP/IP

- Subnetting

- VLANs

- Routing

- DNS

- DHCP

- Firewall fundamentals

- CCNA-level networking knowledge

- Hands-on experience troubleshooting networking environments

- Advanced English level (written and spoken)

- Experience working in customer-facing or support-oriented environments

- Ability to work methodically and remain calm under pressure

- Experience handling tickets, incidents, and troubleshooting requests

Nice to have

- Experience with Cisco Meraki environments and dashboard

- Exposure to:

- SD-WAN

- IPsec

- Client VPN

- 802.1X

- Experience working within an MSP (Managed Service Provider) environment

- CCNA certification

- Experience with Zendesk or similar ticketing platforms

What do we offer?

? 100% remote work—enjoy flexibility while collaborating with a global team.

?️ Work on real-world digital products at the intersection of business, technology, and data.

? Equipment provided by the company

? Training and certifications funded by the company

? Exposure to enterprise-level clients and global infrastructure projects

Required Skill Profession

Computer Occupations

Postúlate en Kit Empleo: kitempleo.cl/empleo/1cxs9v

📌 Junior Network Support Engineer LATAM 100% REMOTE (Santiago)
🏢 Confidential
📍 Santiago