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Application Specialist / Senior Application SupportLocation: Chile (Hybrid)Employment Type: Full-timeIndustry: Mining / Industrial Technology / IT Services About the RoleWe are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in an industrial and mining environment.This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission‑critical platforms while contributing to improvement and modernization initiatives.

Key ResponsibilitiesEnsure high availability and operational continuity of assigned applications.Provide Level 2 and Level 3 application support, including incident, problem, and change management.Act as the technical focal point for vendors and third‑party service providers.Support and manage application components such as servers, integrations, proxies, and monitoring tools.Participate in application enhancement, development, and modernization initiatives.Support on‑premise, cloud, and hybrid environments, including migration projects.Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.Maintain technical documentation, operational procedures, and knowledge‑transfer materials.Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required QualificationsDegree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.Proven experience in enterprise application support and operations.Solid knowledge of:



Application architecture and system integrations..NET‑based applications and supporting technologies.Databases and data flows.Monitoring, incident, and problem management practices.Experience working with external vendors and support contracts.Strong communication skills, with the ability to engage both technical and non‑technical stakeholders.

Desirable / Nice to HaveExperience in mining, industrial, or large‑scale operational environments.Exposure to safety, risk prevention, or operational monitoring platforms.Experience with cloud platforms and migration initiatives.Familiarity with ITIL processes and service‑oriented operating models.Experience working in globally distributed or multicultural teams.Knowledge of Modular Mining systems, including: DispatchProvisionFrontRunnerFamiliarity with CASWEB or similar mining operational web platforms.Experience working in integral, multi‑vendor environments.

Key CompetenciesStrong sense of ownership and accountability.Excellent problem‑solving and prioritization skills.Ability to operate independently and effectively in critical production environments.Hands‑on experience with SmartCap platforms.Experience with MEMS (Michelin® Earthmover Management System).Service‑oriented and customer‑focused mindset.Proactive attitude with a strong focus on continuous improvement.Kindly share English profiles only.

EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

Required Skill Profession

Computer Occupations

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📌 Application Specialist (Santiago)
🏢 IL Chile
📍 Santiago