Postúlate en Kit Empleo: kitempleo.cl/empleo/1d4a3w

Regional Product Specialist - Service Operations

Functional area: Service

Onsite or Remote: Hybrid

Country/Region: CL

Location: Conchalí, Santiago Metropolitan Region, CL, Girardota, Antioquia, CO, 51030 Lima, PE Mexico City, MX

Role Mission

Drive operational excellence across the NASA region by strengthening Service Agreements, workshops, and field service performance, ensuring alignment with integral standards and supporting continuous improvement across Customer Centers.

Key Responsibilities

Support implementation and optimization of Service Agreements and workshop operations.

Benchmark performance across regions to identify best practices and improvement opportunities

Provide technical expertise in maintenance strategies, KPIs, planning, and scheduling.

Review business cases and deliver technical and financial recommendations.

Monitor performance, conduct audits, and benchmark results to drive improvements.

Analyze operational and financial performance, developing reports and action plans.

Use ERP systems (M3, BPCS or similar) for tracking and performance management.





Build strong relationships with Customer Centers, service partners, and internal stakeholders.

Act as a bridge between global and regional teams to ensure alignment and knowledge sharing.

Collaborate with local and global teams, ensuring alignment and knowledge sharing.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related).

5+ years in mining or heavy equipment maintenance, preferably in service operations.

- Strong knowledge of Service Agreements, workshops, and field service models ideally in service operations or aftermarket support.

Advanced ERP system skills (M3, BPCS, or similar) and experience in reporting/analytics.

Experience in KPI management, planning, and operational improvement.

Strong communication and stakeholder management skills.

Fluent in English and Spanish.

Remote position with regular travel required across Latin America to support Customer Centers, conduct audits, and collaborate with local teams.

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.cl/empleo/1d4a3w

📌 Regional Product Specialist - Service Operations (Conchalí)
🏢 Epiroc Group
📍 Conchalí